Department Summary
UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, the Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.
Position Summary
The Dining Room Server provides customers with courteous and gracious service, ensuring a great dining experience. The role serves as wait staff, buffet attendant, and bar and lounge service. The incumbent serves alcoholic beverages to guests. They make recommendations and answer questions about beverages and menus while providing professional customer service to guests. The primary responsibility of the Dining Room Server is to deliver and serve food and beverage items to guests in a timely, friendly, and efficient manner.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
- 6-12 months Experience as a food server in a restaurant, casual or fine dining setting (Required) And
- 1+ years Guest service experience in a fast-paced restaurant (Preferred)
- Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
- Ability to remain calm in the face of adversity, such as customer dissatisfaction (Required)
- Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues (Required)
- Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required)
- Demonstrated ability to prepare beverages and complete single-step food preparation tasks such as slicing bread and arranging food items on a buffet table (Required)
- Ability to comply with safety and sanitation standards and procedures for food storage, production, and service (Required)
- Math skills sufficient to properly adhere to production and customer payment transactions (Required)
- Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor.
- Working knowledge of basic culinary techniques, terminology, and practices (Preferred)
- Working knowledge of alcoholic beverages, including beer, wine, and spirits (Preferred)
Education, Licenses, Certifications & Personal Affiliations
- Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)
- TIPS California Responsible Beverage Server (RBS) Certification (Preferred)
Special Conditions for Employment
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
- Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
- Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
- Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
- Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs (Required)
- Drive University vehicles (Required)
Schedule
Variable
Union/Policy Covered
SX-Service