Director New Student and Family Programs
Job No: 562336
Work Type: Management (MPP)
Location: Southern California: Long Beach
Categories: Bargaining Unit: MPP, Job Search
Category/Discipline: Administrative, Appointment Type: At-Will,
Time Basis: Full Time
Join the vibrant community at California State University, Long
Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an
inspiring workplace and an exceptional Southern California
lifestyle. Our 322-acre campus-one of the largest in the CSU
system-serves more than 42,000 students and is known for its
commitment to student success, innovation, and impactful academic
and research initiatives.
As a member of the CSULB community, you'll experience a dynamic
environment filled with cultural landmarks, collaborative energy,
and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal
relaxation with urban vibrancy, offering miles of beaches,
year-round sunshine, a thriving arts and food scene, and convenient
access to both Los Angeles and Orange County. It's an ideal place
to grow your career while enjoying everything Southern California
has to offer.
Join the California State University (CSU) and explore career
opportunities that advance student success and strengthen
California's future-offering competitive compensation,
comprehensive benefits, and professional growth.
Job Summary
Under the direction of the Associate Vice President and Dean of
Students, the Director of New Student and Family Programs is
responsible for the vision, leadership, strategic direction,
administration, and supervision of the department in designing,
implementing and administering services that are equitable,
inclusive and provide culturally sensitive services that enhance
the quality of campus life. This will be done through orientation,
First-Year-Experience, intentional efforts geared towards second
year students and programming for families along with other
innovative programs to build a stronger sense of belonging to help
increase our retention and graduation rates. Additionally, the
position oversees strategic planning efforts, goal setting
processes, assessment of department services and programs, and the
creation and implementation of student learning outcomes in
alignment with the goals of the Division of Student Affairs (DSA)
and the University. The Director will work collaboratively
throughout DSA and across campus, including the Advising,
Enrollment Services, and Institutional Research to ensure that data
is collected and utilized for programmatic effectiveness and
focused on student success.
Key Responsibilities
- Leadership & Management of New Student and Family Programs
to include First and Second Year Students
- Direct all staff and resources to plan, implement and evaluate
programs to provide all incoming CSULB students with orientation
along with an intentional first year and second year
experience.
- Direct staff and resources to plan, implement, and evaluate
parent and family programs. Provide direct supervision of
staff.
Advising/Mentoring/Coaching
- Supervises first year advising/mentoring/coaching program,
including recruitment, training, and support of first year
advisors/mentors/coaches.
Department
New Student and Family Programs
Duration of Appointment
This is a regular, at-will position.
Classification
Administrator I
Compensation
Salary placement is determined by the education, experience, and
qualifications the candidate brings to the position, internal
equity, and the hiring department's fiscal resources.
- Hiring Range: The hiring range for this
position is up to $7,916.00 per month commensurate with candidate's
education, experience, skills, and training.
Benefits
At California State University (CSU), we prioritize the health,
growth, and success of our employees. Our benefits program reflects
our commitment to your overall well-being.
To be eligible for full benefits, employees must be appointed at
least half-time (.50 FTE) with an appointment lasting more than six
months and one day. Benefits eligibility and offerings may vary
based on appointment type, classification, and applicable
collective bargaining agreement. Eligible employees may have access
to a comprehensive benefits package that can include:
- Paid Time Off: Up to 24 vacation days per year
(based on employee group and/or length of service), 14 paid
holidays, and 12 sick days annually with unlimited accrual.
- Health Coverage: A variety of medical, dental,
and vision plans.
- Retirement Plans: Participation in the CalPERS
defined benefit plan, along with voluntary savings options such as
403(b), 401(k), and 457 plans.
- Educational Benefits: Tuition fee waiver
programs for eligible employees; dependent eligibility varies by
employee group and bargaining unit.
- Employee Assistance Program (EAP):
Confidential counseling and support services for employees and
their families.
- Additional Benefits: Wellness programs,
professional development opportunities, and insurance options
including life, disability, and pet insurance.
Candidates are encouraged to review the appropriate
CSU Employee Benefits Summary for details specific to their
position. Additionally, the
CSU Total Compensation Calculator is available to help
prospective employees understand the full value of the CSU benefits
package and how it complements base salary.
Knowledge, Skills, and Abilities
This position is a strategic and collaborative student affairs
leader with experience overseeing new student transition,
orientation, family engagement, and first- and second-year
experience programs. They provide leadership for personnel,
budgets, assessment, and program development while ensuring
alignment with divisional and university priorities. This
individual builds strong campus partnerships to create a seamless
and engaging student experience, leads large-scale orientation and
welcome initiatives, and uses data-informed practices to enhance
student belonging, engagement, persistence, and success. They are
committed to inclusive excellence, support culturally responsive
programming, expand outreach to diverse student and family
populations, and leverage technology to deliver accessible and
effective services. They also serve as an effective representative
of the department, leading committees and collaborating across the
university to advance student success initiatives.
Additionally, the ideal candidate has experience leading advising,
mentoring, and coaching programs that promote student success and
retention. They are adept at recruiting, training, supervising, and
supporting advisors, mentors, and coaches while ensuring targeted
outreach and individualized support for first-year students. They
demonstrate a student-centered approach to helping students
navigate academic and personal challenges through proactive
interventions, action planning, and appropriate referrals to campus
resources.
The successful candidate is committed to student well-being,
compliance, and accountability, including serving as a Campus
Security Authority under the Clery Act and applicable university
policies. They maintain a high level of professionalism,
responsiveness, and sound judgment in addressing student needs,
supporting students in crisis, and fulfilling all reporting
responsibilities while contributing to the overall success of the
institution and performing additional duties as assigned.
Ability to communicate with an ethnically and culturally diverse
campus community. Ability to follow all university policies,
procedures, and guidelines including but not limited to safety,
civility, information security, and non-discrimination policies and
procedures. Ability to contribute to a positive university
experience for each and every student and assist in achieving the
university's commitment to a "vision of excellence."
Education and Experience
• Five years of experience in managerial role required, in higher
education preferred.
• Minimum of three years of experience in first year experience and
orientation or a closely related field.
• Experience in collaborative planning, implementing and program
evaluation.
• Experience with budgeting and cost analysis.
• Experience of progressively responsible student affairs
work.
• Experience in developing strategic plans.
• Experience working effectively with the politics of a complex
organization.
• Master's Degree preferred.
Licenses / Certificates
• Valid CA Driver's License required for operating university
vehicles to travel on university business. Employees who are
required to operate motorized vehicles and/or use their personal
vehicle more than once a month on University business are required
to take a mandatory Defensive Driving course and enroll in the DMV
Employee Pull Notice (EPN) Program.
Application Procedures
Click "Apply Now" to complete the CSULB Online Employment
Application.
Please fill out the application completely. It is important that
all sections of the online application are completed fully and
accurately. Be sure to include all relevant education and
experience. Your application will be used to determine whether you
meet the minimum qualifications for this position.
Physical Summary
Light work - Job involves some lifting of medium
weight objects (10-20 pounds) and/or 10% - 20% of the job involves
standing or walking.
Additional Information
CSULB is not a sponsoring agency for staff and management positions
(i.e. H-1B Visas).
A background check (including a criminal records check) must be
completed satisfactorily and is required for employment. CSULB will
make a conditional offer of employment, which may be rescinded if
the background check reveals disqualifying information, and/or it
is discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are
subject to a criminal record check unless they have successfully
completed a criminal background check through CSULB within the past
12 months.
The person holding this position is considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 Revised July 21, 2017 as a condition of
employment.
Campus Security Authority: This position serves as a Campus
Security Authority under the Clery Act and Executive Order 1107.
Incumbent is required to promptly report allegations of Clery
qualifying crimes that occur within a campus' Clery
geography.
Conflict of Interest: The duties of this position will include
participation in decisions that may have a material financial
benefit to the incumbent. Therefore, the selected candidate will be
required to file Conflict of Interest Form 700: Statement of
Economic Interest on an annual basis, complete ethics training
within 6 months of appointment, and attend this training every
other year thereafter.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB
provides equal opportunity in employment without unlawful
discrimination or preferential treatment based on race, sex, color,
ethnicity, national origin, or other protected status. CSULB
complies with Title VI of the Civil Rights Act of 1964, Title IX of
the Education Amendments of 1972, the Americans with Disabilities
Act (ADA), Section 504 of the Rehabilitation Act, the California
Equity in Higher Education Act, California's Proposition 209 (Art.
I, Section 31 of the California Constitution), other applicable
state and federal anti-discrimination laws, and CSU's
Nondiscrimination Policy. We prohibit discriminatory preferential
treatment, segregation based on race or any other protected status,
and all forms of discrimination, harassment, and retaliation in all
university programs, policies, and practices.
California State University Long Beach expects respectful,
professional behavior from its employees in all situations. Acts of
harassment or abusive conduct are prohibited. Demonstrated
appropriate professional behavior, treating others with civility
and respect, and refusing to tolerate abusive conduct is expected
of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact
StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system,
is a State of California Employer. As such, the University requires
all employees upon date of hire to reside in the State of
California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/"
href="https://calstate.policystat.com/policy/10899725/latest/"
target="_blank" rel="noopener noreferrer">CSU Out-of-State
Employment Policy prohibits the hiring of employees to perform
CSU-related work outside the state of California.
Application Closes: 19 October 2026
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/562336
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