"Director of Academic Success"

Job Details

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Senior Director, Director of Academic Success supports the Senior Director in executing the strategic vision and operational functions of the Center for Student Success (CSS). This role plays a pivotal part in ensuring high-quality service delivery, continuous improvement of student success programs, and fostering collaborative engagement across campus. The Director focuses on the implementation, coordination, and assessment of initiatives designed to promote student persistence, retention, and holistic development throughout the undergraduate experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assist in managing day-to-day operations of CSS, ensuring seamless delivery of advising, coaching, and academic support services.
• Coordinate logistics and staffing for programs aligned with the four-year integrated student experience model.
• Support the development, execution, and evaluation of retention and outreach programs, including summer bridge and early intervention initiatives.
• Oversee the development and execution of the CSS Summer Program with support from the Academic Success Coordinator.
• Develop and recommend retention, attrition, and persistence strategies.
• Provide direct supervision and professional development for Center’s professional and support staff.
• Collaborate with the Senior Director to implement data-informed practices and conduct ongoing program assessments.
• Contribute to institutional data collection efforts related to retention, engagement, and student satisfaction. Prepare reports and analyses to inform decision-making and enhance accountability across CSS functions.
• Assist in managing the implementation and optimization of student success technologies (EAB/Workday), ensuring appropriate utilization across staff and students.
• Maintain regular communication with students and campus partners through coordinated messaging, workshops, and outreach campaigns.
• In the absence of the Senior Director, act as a liaison with key partners across the institution, including faculty, deans, Registrar, and Enrollment Management, to identify and eliminate barriers to student success.
• Assist in managing departmental budgets and support efforts to secure external funding for student success initiatives.
• Maintain internal documentation, process guides, and compliance records to ensure continuity and effectiveness of services.
• Perform other duties as assigned.
• Management retains the right to change or add job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Master’s degree from an accredited college or university in Higher Education, Student Affairs, Counseling, or a related field.
• Minimum of five years of progressive experience in academic advising, student success, or student services.
• Demonstrated leadership in supporting diverse student populations and fostering inclusive student experiences.
• Strong understanding of retention theory, student development, and the use of technology in student success.
• Excellent communication, organizational, and problem-solving skills.

PREFERRED:

• Familiarity with current understanding of core concepts, values, and competencies of student development and support services.
• Demonstrated ability to create and implement innovative methods to work with at-risk students.

PROCEDURE FOR CANDIDACY:
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Salary Range
$78,000.00-$85,000.00 Annually

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/

Department
BC_Student Success Programs

Position Type
Administrative

Contact Information:
For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.