Director of Academic Support

Director of Academic Support

Classification: Administrator II

Department: The department of Supplemental Instruction (SI) within the Division of Academic Affairs is a learning support program that provides weekly group study sessions for students taking bottleneck, key gateway, or historically difficult courses. It is led by exceptional students who have mastered the course materials. The Supplemental Instruction leaders are trained to facilitate group sessions where students can meet to improve their understanding of the course materials, review and discuss important concepts, develop study strategies, and prepare for exams. We seek an exceptional individual to join our team as the Director of Academic Support (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Salary Range: $8,100 - $9,900 per month

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Essential Qualifications:
Master's degree from an accredited college or university in a relevant field such as education, counseling, or student development, along with a minimum of five years of related experience in academic support programs, supplemental instruction, or learning center management. A successful candidate will demonstrate a strong understanding of best practices in academic support services, including supplemental instruction, tutoring, and embedded tutoring, as well as student learning and student success initiatives. The position requires strong leadership and administrative skills, with proven experience managing, leading, and motivating a team of professional staff and instructional student assistants.
Additionally, the candidate should have demonstrated knowledge of assessment and evaluation practices used to measure program effectiveness and student outcomes, as well as experience or familiarity with budget management and resource allocation. Experience in program management, strategic planning, and data-driven decision-making is essential. This role requires excellent interpersonal and written communication skills, with the ability to collaborate and build relationships with a wide range of university and external stakeholders. Knowledge of higher education principles, practices, and trends-particularly those related to student retention and student success models-is highly desirable. The ideal candidate will also have the ability to manage multiple projects simultaneously, prioritize both short- and long-term goals, and adapt effectively in a dynamic environment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Ability to maintain confidentiality while fostering a strong spirit of teamwork and adaptability in a changing environment. Ability to effectively select, supervise, and train both represented and non-represented staff, including organizing, prioritizing, and scheduling work assignments, as well as assessing staff performance. Knowledge of or familiarity with University of Missouri at Kansas City (UMKC) Supplemental Instruction (SI) accreditation processes is also desirable.

Additional Information:
California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
CSU Out-of-State Employment Policy
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Application Deadline: Apr 23, 2026 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/556226/director-of-academic-support