Director of Admissions Operations

Job Details

Director of Admissions Operations
Posting Number: S01523JP
Department: Admissions Office
Job Summary:
The Director of Admissions Operations is a strategic and forward‑thinking leader who oversees the operational, data, and technological backbone of the Admissions division. This role drives the evolution of our CRM and enterprise systems, ensuring the seamless flow of information that powers recruitment, evaluation, and enrollment strategies. With a strong focus on data stewardship, innovation, and process efficiency, the Director partners closely across campus to implement emerging technologies-including AI-to enhance decision‑making and streamline workflows. Leading a talented operations team, this position shapes the systems, insights, and structures that help the College meet its strategic enrollment goals.
Essential Functions:

• Direct the development and support of Division operations through administration of the customer relationship management (CRM) system and other technologies, including procedure recommendations, scalability of systems and anticipating future needs.
• Data stewardship, analysis, and reporting - including oversight of the security, integrity, and sharing of divisional data.
• Serve as liaison to IT on AI and other new technologies to improve efficiencies in operations and reading processes. Research and use AI for data analysis
• Provide training, mentorship and support to operations team staff members.

Learn more about admissions at Bowdoin: https://www.bowdoin.edu/admissions/
The hiring range for this position is expected to be: $106,000.00 - 120,000.00
BENEFITS AND PERKS

• A variety of health insurance plans (Medical, Vision, Dental)
• Generous Retirement Plan - 401(a) and 403(b)
• Life and Disability Insurance
• Paid Time Off: 20 days of vacation per calendar year, 12 days of personal/sick time
• Paid Holidays and Special Days Off: https://www.bowdoin.edu/hr/our-workplace/college-holidays-and-special-days-off.html
• Paid Parental Leave (Available after one year of service)
• Household access to many of the College's facilities including the gym and pool
• Free fitness and wellness classes!
• And more: https://www.bowdoin.edu/hr/benefits-perks/index.html

Education/Skills Requirements:
A Bachelor's degree is required, Master's degree preferred.
Leadership & Management

• Demonstrated leadership abilities with experience supervising and developing staff.
• Strong project management skills with proven ability to meet timelines.
• Excellent judgment, discretion, and decision‑making skills in planning and executing complex projects.

Data & Analytical Skills

• Ability to analyze, interpret, and communicate complex data to both technical and non‑technical audiences.
• Knowledge KPIs and metrics to make data-driven recommendations.
• Experience working with data extraction tools, reporting systems, and data analytics.
• Strong understanding of data security, data governance, and data integrity best practices.

Innovation & Technology

• Ability to research and implement modern and emerging technologies-including AI-to improve operations and workflows.
• Demonstrated solutions‑focused, innovative thinking with the ability to evaluate and adopt new tools.
• Ability to use superior judgment, sensitivity and discretion in relation to data security.

Communication & Interpersonal Skills

• Superior written, verbal, and interpersonal communication skills.
• Ability to engage effectively with internal and external stakeholders at all levels.

Experience Requirements and/or Equivalents:
Minimum 5 years of digital marketing, business analytics, project management or related experience required. Experience in higher education preferred.
Technical & Systems Expertise

• Extensive knowledge of CRM systems and enterprise platforms, including system administration and optimization.
• Deep understanding of relational databases and system architecture.
• Advanced proficiency with databases, Microsoft Office, and computer networks/systems. Experience with the following programs are preferred: Slate, Common App, Coalition, Questbridge, PowerFaids, Net Price Calculator and MyIntuition.

*Applicants must meet the minimum qualifications in this posting to be considered for hire.*
Standard Work Days and Hours:
Standard administrative hours are 8:30am - 5:00pm. This is a full-time, exempt level position that requires the time commitment to complete the essential duties of the position.
A willingness to work extended hours during peak periods is necessary.
*We regret that Bowdoin College is unable to provide visa sponsorship for staff positions.*
*Employment at Bowdoin College is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).*