RESPONSIBILITIES:
- Lead and coordinate fan engagement, community outreach, and game day experience initiatives.
Develop and maintain partnerships with campus and community stakeholders to enhance support for Hornet Athletics.
Plan and execute special events, donor engagement activities, sponsor events, and community outreach programs.
Direct ticketing and customer service operations to ensure a high-quality experience for fans, donors, sponsors, and campus stakeholders.
Utilize ticketing software and related systems to improve operational efficiency, customer service, and event coverage.
Analyze attendance, engagement, and revenue metrics and recommend strategies to improve departmental outcomes.
Coordinate and oversee departmental events, including Hall of Honor activities, auctions, golf tournaments, Kid's Club programming, donor events, sponsor engagements, and fan experience initiatives.
Exercise independent judgment in planning and allocating resources to support external operations and engagement efforts.
Work within departmental budget allocations to implement strategic community engagement and fan experience initiatives.