"Director of Business Systems Applications"

Job Summary

Incumbents oversee, maintain, test and administrate assigned PeopleSoft system and other integrated software systems for multiple functional areas, serve as liaison between functional users, technical resources and vendors, and provide expertise to users regarding system-related questions, requests, and resolutions.

Essential Functions

• Oversee multiple functional areas including making critical systems decisions, determining key business process changes and strategic prioritization for team goals and projects
• Oversee four student service modules and supervises a total of 7-10 employees
• Responsible for prioritizing and assigning work, conducting performance evaluations, coordinating staff training and implementing hiring, discipline, and termination procedures
• Manage project operations for multiple functional areas related to systematic testing and troubleshooting of assigned software systems/ functions and system updates and upgrades; work may involve certifying updates and fixes for production systems, monitoring and reporting project status, planning implementation and maintenance strategies and managing teams to ensure that all operations are performed in accordance with applicable policies, procedures, and standards
• Provide oversight, monitor and track the flow of technical requirements, research and modification requests and user needs; work may involve monitoring and researching new software functionalities, evaluating business process changes, implementing, configuring, maintaining and updating software systems, determining appropriate security levels, monitoring, analyzing, and approving requested user security and overseeing user security audits
• Research and analyze new software and current/ new business processes to improve performance and data quality, as well as ensure operational efficiency
• Communicate with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions, updating users regarding changes and diagnosing and troubleshooting software problems, to include analyzing data requirements, researching data availability, implementing access methods and developing and implementing solutions utilizing alternative methods and procedures
• Serve as a liaison and coordinates with the IT department, end users, staff and other internal and external personnel, departments, and agencies to communicate information and facilitate assigned projects and other departmental operations
• Prepare, update, process, and/or maintain general and technical reports and records, product, process and training documentation, communications files
• Process calendars and other documentation and materials; work may involve utilizing online systems and databases, researching, compiling, and analyzing complex information and making and implementing recommendations based on findings
• Perform other duties as assigned.

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

• Bachelor's degree
• Five (5) years of application development, system solution management, or related PeopleSoft experience

Preferred Qualifications:

• Master's degree

Knowledge, Skills and Abilities:

• Knowledge of principles, practices, protocols and methods of institutional computing applications
• Knowledge of principles, practices and techniques of facilitating process analysis
• Knowledge of methods and techniques of collecting, analyzing and interpreting business processes
• Knowledge of project management principles
• Knowledge of principles, practices and methods of business process reengineering
• Knowledge of principles and applications of critical thinking and analysis
• Knowledge of best practices, trends and emerging technologies
• Knowledge of principles and methods of qualitative and quantitative research
• Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment)
• Knowledge of customer service principles
• Knowledge of modern office technology
• Skilled in supervising employees
• Skilled in diagnosing problems, determining business issues and developing and implementing solutions
• Skilled in documenting process workflow and analyzing complex data
• Skilled in managing projects
• Skilled in assessing needs and identifying solutions
• Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data
• Skilled in researching industry trends, solutions and best practices
• Skilled in compiling, sorting and articulating issues and recommendations
• Skilled in gathering data, analyzing findings and applying logic and reason
• Skilled in business math computations
• Skilled in interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Skilled in providing customer service
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Physical Requirements

Positions in this class typically require: feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.