"Director of Disability and Accessibility Services"

Job Details

DEPARTMENT/ADMINISTRATION: Office of Academic Support and Accessibility

POSITION: Administrative, Exempt, Full-time (40 Hours)

SALARY RANGE: $75,000-$90,000

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training.

INTRODUCTORY PERIOD: Twelve (12) Months

AVAILABLE: Immediately

POSTING DATE: November 21, 2025

APPLICATION DEADLINE: Open Until Filled, Apply Immediately.

Definition of Classification:

The Director of Disability and Accessibility Services reports to the Associate Dean of Student Success and Accessibility and serves as a key partner in management and oversight of accessibility services for the University’s main campus and satellites, with the exception of Woodbury, for which the day to day operations of accessibility services is managed directly by the Associate Dean.

By providing leadership over the day-to-day operations and facilitating oversight of office functions, this position helps to ensure equitable access for students with disabilities in compliance with federal regulations, while fostering an inclusive, student-centered campus culture. The Director collaborates closely with the Associate Dean to ensure consistent and compliant processes, equitable supports, and coordinated service delivery across all of the University of Redlands programs. While direct oversight duties are focused on Redlands-based operations, the Director may also collaborate on and assist in supporting accessibility at the Woodbury campus as needed, contributing to the goal of creating a connected ecosystem of support for all students with disabilities.

The Director supports the vision and direction for the Academic Support and Accessibility Office (ASA), following the leadership of the Associate Dean to create a positive and collaborative work environment, model professionalism, and promote the overall success and belonging of students with disabilities. The role involves close collaboration with faculty, staff, and campus partners to ensure accessibility across curricular and co-curricular experiences. In addition to overseeing compliance activities and service delivery, the Director implements case management practices to provide holistic support throughout each student’s educational journey.

The Director supervises part-time American Sign Language (ASL) Interpreters to ensure compliance, service delivery, and professional development. This position also assists in the overall management of the office, under the direction of the Associate Dean, and contributes to the collective work of the team. The Director serves as the primary on-site resource for students, faculty and staff on accommodation procedures and accessibility practices.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

• Directly oversee the daily operations of Disability and Accessibility Services on the main campus and other Redlands campuses (excluding Woodbury).
• Collaborate with Associate Dean to ensure consistent accommodation procedures, documentation standards, and service quality across all campuses.
• Evaluate and interpret disability documentation to determine eligibility, conduct intake meetings, and facilitate the interactive process with students, ultimately making determinations of reasonable accommodations for students with disabilities (academic and non-academic, including housing).
• Oversee the implementation of accommodations across multiple campuses and programs, including communication of accommodation letters, coordination with faculty and staff, and management of accessibility services (testing, note-taking, assistive technology, interpreters, alternative text, housing modifications), as assigned by Associate Dean.
• Collaborate with the Registrar’s Office, Facilities, and other departments to ensure timely implementation of accommodations and accessibility in classrooms, programs, and services.
• Maintain secure and confidential case documentation and records in accordance with policies and legal requirements.
• Implement case management practices to ensure coordinated, holistic support for students throughout their educational journey.
• Meet with students individually to support self-advocacy, promote success strategies, and encourage effective communication with instructors and staff.
• Provide coaching and counseling to students on disability management, self-advocacy skills, and personal skill-building that contribute to academic and personal success.
• Utilize software systems to communicate with students, manage documentation, track accommodations, review student information, and manage data collection.
• Supervise, train, and support part-time ASL Interpreters, ensuring high-quality service delivery and ongoing professional development.
• Supervise student workers and/or Graduate Assistants, if needed, overseeing scheduling and ensuring coverage for office duties as necessary.
• Communicate with prospective students and families about the accommodation process and available supports.
• Partner with campus stakeholders to enhance student engagement, retention, and holistic supports.
• Provide consultation, resources, and guidance to faculty and staff regarding compliance, inclusive teaching practices, universal design, and accessibility strategies.
• Plan and facilitate workshops, trainings, and proactive outreach activities related to accessibility and inclusion.
• Remain current on emerging trends, legal developments, and best practices in disability services in higher education.
• Contribute to accessibility-related programming for new student orientation and other campus-wide initiatives.
• Serve on the University’s CARE team.
• Represent the office on committees, task forces, special projects, and other working groups, as designated by the Associate Dean or the Vice President of Student Affairs.
• Actively contribute to a positive, collaborative, and student-focused office culture, assisting with the overall work of the team as needed.
• Perform other duties as assigned.

Qualification Guidelines

Experience/Training/Education:

Required

• Master’s degree in Student Affairs, Education, Special Education, Educational Counseling/Psychology, or related fields.
• At least 3 years progressively responsible experience working in higher education in Student Support Services, Disability Services, or Student Life, or equivalent experience in related field working with students with disabilities.
• Experience applying legal requirements of the American with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.
• A valid California Class C CA drivers’ license with a good driving record is required. Note: Out-of-state licenses are valid until appointment. A valid California Class “C” driver’s license must be obtained within ten (10) days of appointment (in accordance with CA Vehicle Code 12505c).

Preferred Qualifications

• Experience supervising ASL interpreters
• Experience with a wide range of Assistive Technology devices, software, and resources
• Familiarity with accessibility standards for digital content
• Knowledge of Universal Design for Learning principles and emerging trends in higher education accessibility
• Experience using case management systems such as AIM

Knowledge and Skills:

• Knowledge and understanding of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Fair Housing Act (as it pertains to Emotional Support Animals).
• Knowledge of additional applicable federal and state laws and regulations.
• Ability to apply legal and policy standards effectively.
• Strong interpersonal skills, with the ability to work effectively with diverse groups, fostering inclusion and demonstrating cultural competency.
• Strong interest in promoting equity, diversity, and inclusion.
• Understanding of the crucial role academic support services play in higher education with respect to increasing student access, engagement, and success.
• Excellent oral and written communication skills.
• Strong organizational skills for managing multiple and complex assignments/projects while maintaining accurate records.
• Effective supervisory, interpersonal, and leadership skills.
• Ability to work independently on assigned tasks and responsibilities, exercise initiative, and make well-reasoned decisions.
• Ability to take direction, align with the leadership and vision of the Assistant Dean, and implement guidance consistently.
• Strong commitment to functioning as a collaborative team player, contributing to collective goals and supporting colleagues as needed.
• Adaptability and flexibility in responding to evolving student needs, office priorities, and institutional change.
• Commitment to contributing positively to office culture, supporting growth, and engaging in continuous improvement.
• Excellent ability to clearly communicate ideas and recommendations.
• Computer literacy and proficiency with Microsoft Office and data management tools such as Excel.
• Commitment to supporting students, with well-developed motivational and coaching skills.
• Ability to maintain confidentiality and act with professionalism, sensitivity, and neutrality.
• Ability to use sound judgment when making decisions and recommendations.

Physical Requirements/Working Conditions:

Working Conditions:

This is an in-person, student-facing position. Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort. Must be willing and able to travel and to work non-traditional hours including nights and weekends, as required.

Physical Demands:

Incumbents regularly sit for long periods; walk short distances on a regular basis; travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; climb stairs; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for accommodation or an alternative application process.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position is defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.