Director of First Year Experience

Manage Bronco Boost Summer Bridge Program:Provide supervision, academic support, and transitional programming to incoming first-year students in a residence hall environment.

Manage EAB Navigate Student Success:Monitor and maintain advising records through the university portals and other software systems (EAB, Native Banner, UpSwing, Canvas, Knowledgebase) and support staff with successful usage of systems.

Campus Community Partnership: Collaborates and coordinates with academic affairs, student services, and faculty leads to ensure appropriate academic and student success courses are offered; adequate counseling and student support services are provided to meet program goals and objectives.

Customer Care Development and Focus:Conduct research and remain current to provide relevant training on customer care.

Other Duties Assigned

Minimum Education And Experience Requirements:

• Master's degree from an accredited institution with at least two years of work experience in higher education in either of the following areas: academic advising, counseling, admissions, enrollment management, or student affairs.
• Experience interpreting and administering academic policies.
• Proficiency with the EAB Navigate student success management system or a similar platform, Ellucian Banner Student, the Canvas Learning Management System, the Degree Works degree auditing system, or related platforms.

Knowledge, Skills And Abilities:

Knowledge:

Knowledge of best practices in higher education for enhancing student academic skills; a thorough familiarity with the university catalog is essential for optimum performance of the responsibilities of this position; knowledge of current advising and registration technology; a working knowledge of the Transfer Articulation Agreement between the NC Community College System and the UNC Constituent institutions; broad knowledge of Admissions, Registration, Financial Aid, and bill payment processes to answer basic questions about these processes and direct students to appropriate resources as necessary; and student development/engagement, academic advising, early alert intervention, and working with high-risk students from diverse backgrounds.

Skills:

Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/TEAMS; help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas). must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner.

Abilities:

The ability to respond effectively to unexpected events and make adjustments in plans as needed; listen and analyze academic needs; generate reports on academic progression; navigate student records; answer basic questions about processes and direct students to appropriate resources as necessary; occasional evening and weekend work required; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements; establish and maintain productive working relationships; promote positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community. Ability to function effectively with ambiguity and transition in an environment of dynamic academic program evolution. Ability to work in a fast-paced environment and work occasionally after 5:00pm and on weekends (especially during peak times).

Preferred Qualifications:

• Budget management and planning experience.
• Experience working with first-generation college students and/or socially or economically disadvantaged students is preferred.
• Two years of closely related experience in student services or instructional programs is required.
• Two to three years' experience advising first-year students, particularly exploratory/undecided students.

Notice to Applicants:

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:
https://jobs.uncfsu.edu/postings/29424