Director of Graduate Financial Aid
About the Opportunity
Job Summary
The Director of Graduate Financial Aid is responsible for leading
and managing all aspects of financial aid, including the
application and awarding processes for institutional, federal,
state, and private funding; ensuring compliance with institutional,
federal, and state policies and regulations; and delivering the
highest level of student and parent financial counseling services
for students in all graduate and PhD programs across all
Northeastern campus locations and academic divisions.
The Director serves as a member of the Student Financial Services
(SFS) senior leadership team and assists the Senior Director of
Financial Aid and the Dean of SFS in management, compliance, and
training needs. With regard to graduate financial assistance, the
Director serves as the primary contact and liaison on behalf of
Student Financial Services with Student Accounts, Enrollment
Management Contact Center, Registrar, Graduate Admissions,
Enrollment Management Marketing, and college and College of
Professional Studies (CPS) enrollment functions. The Director will
collaborate with Enrollment Management leadership to ensure the
University's enrollment and retention goals are met.
This position hires, trains, and supervises the graduate team of
Financial Aid Counselors and Financial Aid Assistants; trains staff
within Student Financial Services on policies and procedures
relating to the administration and processing of financial aid for
graduate students; and advises and counsels students and families
on the availability of financial aid, the delivery process for
receiving it, and the reconciliation process required to ensure
that financial aid funds are transferred to student accounts. The
Director reviews student applications, oversees verification
procedures, reviews and evaluates appeals, and intercedes for
students with participating departments including Deans, Student
Accounts, Admissions, and the Registrar. The Director works in
conjunction with the Dean of Student Financial Services and
appropriate college staff and admissions officers to ensure that
appropriate scholarship programs are developed, implemented, and
assessed.
Key Responsibilities & Accountabilities
Graduate Financial Aid Operations
- Direct and manage all operations of the Office of Graduate
Financial Aid within Student Financial Services.
Serve as the primary contact and liaison within Student
Financial Services and with Student Accounts, Enrollment Management
Contact Center, Registrar, Undergraduate, Graduate and CPS
Admissions offices, and the Graduate schools and CPS.
Oversee the development and integration of financial aid
systems, including PowerFAIDS, Slate, and Banner.
Manage application evaluation, packaging, and disbursement
processes for optimal efficiency.
Federal, State, and Institutional Aid Administration
- Administer federal, state, and international financial
assistance programs.
- Review student files using Federal and Institutional
Methodologies to determine students' eligibility.
- Review and evaluate appeals, perform federal verification and
need analysis, and resolve conflicting information.
- Counsel and advise students and families on the financial aid
process, awarding, and financing options.
- Explain the financial aid process and Northeastern University
billing procedures through appointments, email, and written
communication.
- Represent the office at open houses, student meetings,
workshops, and orientation events.
Enrollment Management
- Work actively and cooperatively with the Colleges, CPS, and
various campus locations' Enrollment Management stakeholders to
implement proactive recruitment and retention efforts targeted to
the needs of graduate students.
- Coordinate efforts with the Enrollment Management Marketing
team to facilitate graduate program enrollment across
colleges.
- Assist in the assessment and evaluation of strategic
scholarship programs.
Personnel Management and Compliance
- Supervise two Associate Directors; oversee training for
Associate Directors, Graduate Aid Counselors, and Financial Aid
Assistants.
- Assure proper and complete service is available to students and
families through adequate staffing and coverage of the graduate
financial aid office on a day-to-day basis.
- Complete quarterly audits of graduate student financial aid to
ensure compliance with federal, state, and provincial regulations
as well as institutional policies.
- Train staff on Title IV regulations, institutional policies and
procedures, and federal, state, and provincial regulations relating
to graduate financial aid.
Minimum Qualifications
Required
- Bachelor's degree required; master's degree preferred
- Minimum of 5-10 years of experience in a professional financial
aid position
- Experience managing and assessing a diverse team of staff
- Ability to work in a fast-paced environment with specific
deadlines
- Ability to multi-task, stay organized, and work
independently
- High level of customer service skills and attention to
detail
Preferred
- Experience with the development and leveraging of strategic
scholarship programs to grow enrollment and net tuition
revenue
- Experience using PowerFAIDS and Banner
Required Documents
Position Type
Enrollment
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Compensation Grade/Pay Type:
112S
Expected Hiring Range:
$99,010.00 - $143,567.50
With the pay range(s) shown above, the starting salary will depend
on several factors, which may include your education, experience,
location, knowledge and expertise, and skills as well as a pay
comparison to similarly-situated employees already in the role.
Salary ranges are reviewed regularly and are subject to
change.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Director-of-Graduate-Financial-Aid_R140701-1
jeid-cf82afb419b5fb4987c311c016163877
