Director of Operational & Institutional Support Services

Position Type: Administrator

Department: Institutional Support

Job Summary:

Are you a person with natural leadership skills and a service oriented mindset? Does your commitment to high standards and work ethic inspire those around you? If this sounds like you and you also would like to dedicate yourself to serving the greater Kalamazoo community, then we may have the perfect opportunity for you. Read on!

About Us

Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, Michigan. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow and thrive.

About the Opportunity

Kalamazoo Valley is seeking a full-time Director of Operational & Institutional Support Services. A primary responsibility of this position is to support the instructional mission of the institution and to promote positive student and customer relations. The person in this role will also work to ensure the smooth and efficient operation of key support services across multiple areas of the institution. These operations include coordination of critical functions such as scheduling, event coordination support, inventory management and customer service standards. Additionally the role works to ensure the maintenance of up-to-date information and consistent procedures, while managing budgets, staffing and reporting to align services with the College’s mission. The position reports to the Vice President of Campus Planning & Operations.

Specific Responsibilities of this Position Include:

• Develop, assign and evaluate workflow, departmental needs and support services across the institution including Student Development Services, Faculty Support Services across all four Kalamazoo Valley campuses.
• Assign centralized support services including reception, appointment scheduling, information sharing, student event coordination, purchasing, inventory, archiving and storage.
• Communicate up-to-date relevant college information, guidelines and policy to support services teams.
• Create customer service standards, practices and strategies to ensure that the needs of customers and students are served in accordance with the mission of the College.
• Research, analyze and implement tools such as telephone systems, directories, information channels and scripts for support teams.
• Develop and implement consistent procedures, guidelines and training across the institution’s support services.
• Create and maintain budget activity and service reports related to the department.
• Monitor service contracts and make recommendations.
• Work with Human Resources to hire, orient, train and evaluate assigned staff.

Supervision Exercised

Administrative and functional supervision is exercised over varying number of full-time and part-time employees within the department at four campus locations.

Skills and Knowledge Required

• Knowledge of acceptable supervisory practices.
• Knowledge of institutional policies and procedures.
• Knowledge of utilizing tools to enhance customer service.
• Skill in building relationships.
• Skill in organizing and assigning work.
• Skill in developing communications.
• Skill in providing quality customer service.
• Skill in analyzing data and creating reports.

Minimum Qualifications:

Appropriate education, training, experience and talents are requirements. An example of this would be a bachelor’s degree and five years of related experience. Prior supervisory experience is required.

Preferred Qualifications and Experience:

Physical Demands:

Work Hours:

Core business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m.

Posting Date 04/24/2026

Closing Date:

Special Instructions to Applicants:

Please apply online through APPLY NOW link. Position will remain posted until filled. Priority will be given to applications received by May 10, 2026.

Apply Now