"Director of Parking and Transportation"

Job Details

Director of Parking and Transportation
Job #: F00825
Location: Syracuse, NY
Pay Range: $100,000 - $125,000
Hours: Standard University business hours.
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
Plans and directs the University's insourced and outsourced transportation for faculty, staff, students and visitors (excluding events).

Qualifications:

Education and Experience:

• Bachelor's degree.
• Minimum of 5 years' experience in event logistics including staffing and transportation logistics required.
• Experience supervising union employees.
• Knowledge of OSHA and NYS DMV compliance requirements.
• Ability to oversee 24/7 staffing to ensure continuous and reliable transportation services.
• Experience planning and collaborating on parking lot, garage maintenance, and capital renewal planning.

Job Specific Qualifications:

Skills and Knowledge:

• Proficiency in Microsoft Office and university-specific policies and procedures.
• Availability to work flexible hours, including nights and weekends, based on staffing needs and event schedules.

Responsibilities:

Strategic Leadership & Policy Development

• Establish and advance the strategic vision, mission, and long-term planning.
• Review, evaluate, and develop policies and procedures to enhance administrative and operational efficiencies.
• Formulate, communicate, and implement a long-term strategy for campus Parking and Transportation Services. This includes adapting service offerings to accommodate campus growth, construction projects, and evolving stakeholder needs.
• Oversee the management of all parking facilities including parking lots, garages, and designated areas. Ensure efficient space utilization, ticketing, revenue collection, and overall facility upkeep.

Operational and Financial Management & Compliance

• Oversee Transportation Services operations including, Campus Shuttle System, Access Cuse Shuttle, Safety Escort Service, and Shaw Shuttle Program.
• Maintain a secure and accessible campus environment.
• Collaborate with university departments to address evolving transportation needs, ensuring continuous improvement in scheduling and service.
• Administer compliance with Americans with Disabilities Act (ADA) regulations related to transportation services at Syracuse University.
• Engage with both campus and external entities for event transportation planning and coordination.
• Develop, update, and enforce a comprehensive set of policies and procedures that govern parking operations, ensuring alignment with university standards, ADA requirements, and local or state regulations.
• Maintain a ten-year vehicle and equipment replacement plan.
• Maintain a balanced Parking and Transportation while managing unanticipated circumstances and competing priorities.
• Serve as the primary point of contact for escalated parking-related issues.
• Resolve conflicts and customer complaints ranging from ticket disputes to space assignment challenges to maintain a positive experience for students, faculty, staff, and visitors.

Vendor & Contract Management

• Oversee solicitation and procurement of third-party Transportation service providers
• Collaborate with local parking venues to maximize spectator parking needs.
• Ensure contractual agreements align with university standards for reliability, safety, and efficiency.
• Negotiate and administer contracts with third-party parking service providers, ensuring that external services meet university quality and safety standards where outsourcing is necessary.

Employee Development & Labor Relations

• Promote employee participation in policy and procedure development, ensuring timely implementation.
• Hold Parking and Transportation Services management staff accountable for union/non-union employee's responsibilities and professional conduct.
• Develop and implement employee growth strategies, including performance appraisals and goal setting.
• Manage recruitment, hiring, and selection of Parking and Transportation staff, ensuring strong personnel support.
• Identify training and professional development opportunities to enhance staff skills.
• Collaborate with supervisors and managers to lead and oversee union-represented employees, including contract negotiation, compliance, disciplinary procedures, and open communication.
• Conduct regular staff meetings and actively participate in Campus Facilities and Administrative Services discussions.

Collaboration & Event Support

• Coordinate transportation logistics with third-party vendors and local officials to support university events.
• Ensure seamless communication, scheduling, and planning for high-profile events and campus functions.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

To apply, visit https://www.sujobopps.com/postings/109736