KEY ROLES/RESPONSIBILITIES
Under the direction of the Dean of Strategic Enrollment Services, exercise direct leadership of the areas assigned providing functional supervision over assigned positions. Implement the Division's, department's or unit's vision and develop, organize, and implement goals and objectives; plan, develop, organize schedule, direct, improve and evaluate assigned programs, services, and activities; and provide oversight, development, and coordination of all elements of the areas assigned, including ensuring compliance with federal, state, and institutional policies, procedures, and regulations that pertain to eligibility determination, awarding and disbursement of financial aid.
Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the department and Administrative Services Area; lead by example; actively participate in and support College-wide shared governance components and activities and other collaborative processes; encourage professional excellence among assigned staff; and promote, foster, and facilitate an organizational culture of customer service, teamwork, and innovation.
FUNCTIONAL RESPONSIBILITIES
Plan, coordinate, supervise and evaluate the activities of the Financial Aid Office including but not limited to State
and Federal programs, scholarships, and other student financial assistance programs. Ensure Financial Aid
operations are integrated, compliant, and streamlined to provide excellent customer service, appropriate
application systems, and necessary staffing.
Collaborate and work in partnership with the U.S. Department of Education, California Student Aid Commission,
Foundation for California Community Colleges, and the California Community Colleges Chancellor's Office on
student Financial Aid issues.
Interpret, apply, and enforce federal, state and institutional financial aid policies, procedures and regulations that
pertain to eligibility determination, awarding and disbursement of financial aid. Manage the awarding and
disbursement of multiple financial aid funds, including federal, state, and local allocations, and ensure accurate
reconciliation and reporting.
Collaborate and work in partnership with the Foundation & Scholarship Office and other College entities to
determine eligibility, award and disburse federal, state and local financial aid.
Collaborate and work in partnership with the Administrative Services Area to ensure financial aid reports are
submitted accurately and on-time; compatibility with external software programs is maintained; debit cards are
distributed to eligible students; drawdowns and Return of Title IV funds are successfully executed; and financial
aid disbursements are made according to the established schedule.
Collaborate and work in partnership with the Office of Public Relations & Marketing to develop, maintain, and
update informational and outreach materials and develop communication tracks in various communication
mediums including hardcopy, online, and social media.
Advocate on behalf of the students and the College, to state and local leaders on issues related to Financial Aid
awards and administration. Advise prospective and current students regarding financial aid; review professional
judgment cases; and render appropriate decisions on financial aid related matters. Meet and communicate with
students to address and respond to complaints and concerns regarding financial aid eligibility, awarding, and
disbursement.
Plan, organize, manage, and direct the distribution, collection, review, and evaluation of student financial aid forms
and applications; coordinate activities to ensure proper determination of student eligibility for financial aid
programs. Serve as the primary liaison between the College and third-party vendors for the disbursement of
financial aid.
Participate in financial aid outreach activities and College sponsored functions on and off campus to educate
prospective and current students about federal, state, and institutional financial aid opportunities. Participate in
College assigned committees, work groups, and campus-wide initiatives that address enrollment management
and help improve student retention, persistence, graduation, and transfer.
Prepare for and participate in Financial Aid audits and investigations conducted by federal, state, and institutional
entities and respond as appropriate.
Respond to requests for information on a timely basis and advise students, faculty, staff, visitors, and other
College departments regarding College Financial Aid policies and procedures.
Provide leadership in the evaluation and improvement of processes within the Financial Aid Office to assure that
all services provided to students are prompt, efficient and lead to a seamless experience for the student.
Monitor changes in laws, regulations, and technology that may affect C o l l e g e or departmental operations;
review College policies and procedures to ensure compliance; and implement policy and procedural changes as
required. Oversee and participate in reviewing, processing, and training staff on State and Federal rules and
regulations.
Be an involved participant on the Strategic Enrollment Services management and leadership teams; collaborate
with other managers within the area in the development of area plans and priorities.
ORGANIZATION MANAGEMENT
Maintain up-to-date knowledge of the regulations, policies, requirements, and eligibility criteria for assigned
programs and ensure compliance with the College's policies, procedures, and practices.
Strengthen processes, programs, and services through the effective and efficient use of assessment, program
review, planning, and resource allocation. Implement priorities in conjunction with the College's comprehensive
planning and budgeting guidelines. Implement an organizational structure that maximizes utilization of resources
and ensures effective and efficient delivery of services.
Train, supervise, motivate, and evaluate the performance of assigned managerial, professional, operational,
technical, and support personnel; recommend transfers, reassignment, termination, and disciplinary actions as
needed; delegate and review assignments; evaluate work products and results, implement appropriate procedures
to accommodate need for information and assistance; establish and monitor timelines and prioritize work. Monitor
employee performance on a regular basis and provide coaching for performance improvement and/or development
as needed. Anticipate, prevent, and resolve conflicts under areas of supervision.
Implement plans for efficient and appropriate use and security of assigned facilities; ensure compliance with health
and safety regulations.
Work with Information Technology personnel on a continual basis to enhance and improve relevant computer
systems. Learn and apply emerging technologies to perform duties and provide services in an efficient, organized,
and timely manner. Work to modernize infrastructure and technological resources to facilitate a positive learning
and working environment and promote student success.
Perform other duties as assigned.
JOB QUALIFICATIONS
MINIMUM QUALIFICATIONS
Education: Bachelor's degree from an accredit college or university with major course work in business or public
administration, education, or closely related field.
Experience: At least five (5) years of increasingly responsible financial aid experience, including at least three years as a financial aid program manager, coordinator, or lead.
Knowledge/Areas of Expertise:
Proficient knowledge of federal, state, and institutional regulations governing financial aid, including grants,
scholarships, work study and loan programs.
Extensive knowledge of effective and legally compliant Financial Aid accounting principles and practices.
Extensive knowledge of electronic data processing and records management systems, including but not limited to
computer hardware and software required to determine eligibility, award, and disburse financial aid.
Abilities/Skills:
Work independently on complex financial aid issues and processes to ensure effective outcomes.
WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Standard office setting. Duties are performed primarily in an office environment while sitting at a desk or computer workstation. Incumbents are subject to extensive contact with students, faculty, and staff with frequent interruptions, noise, and demanding timelines. At least minimal environmental controls to assure health and comfort. Frequently involves working non-standard, evening, and weekend hours.
Physical Demands
Incumbents regularly sit or stand for long periods, travel short distances on campus on a regular basis, travel to various locations to attend meetings and conduct work, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry, and/or move objects weighing up to 25 pounds.
* Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.
CLOSING DATE: FRIDAY, OCTOBER 2, 2026 at 3:00 P.M.
SALARY: Starting salary is $154,491 annually.
Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis. Salary increases are granted on the first day of the month following each year of service, until Step F is reached ($179,115 annually).
Employees contribute 8% of their earnings toward the Public Employees Retirement System (PERS).
CONDITIONS OF EMPLOYMENT
This position is designated as a full-time, twelve-month classified administrator position. The standad work week is 40 hours of scheduled duty per week of not more than five consecutive workdays.
Work schedule may include weekends, evenings, and/or holidays based on business needs. Administrators may work all or a portion of the workdays that fall between December 25 and January 1. Administrators may also use their accrued vacation days to cover all or a portion of the workdays that fall between December 25 and January 1.
Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.
ADA ACCOMMODATIONS
Applicants with disabilities requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date: ADA Job Applicant Accommodation Request (maxient.com)
INTERVIEW EXPENSES
Individuals identified for FINAL interviews are eligible to have expenses paid. Reimbursement will be limited to economy airfare (to and from point of origin) and for meals and lodging. The maximum allocated for meals, lodging and transportation is $600. Finalists must complete and submit a W-9 Form and Human Resource's "Interview Expense Reimbursement Form" and include appropriate support documentation to receive the allowable reimbursement amount.
BENEFIT HIGHLIGHTS
Health, Life, Dental and Vision Insurance
The College provides a diversified insured benefit program for all full-time employees, including medical, dental, vision and life insurance. Dependent medical, dental, and vision insurance is available, toward which both the College and the employee contribute.
Sick Leave and Disability
Paid sick leave is granted equal to one day for each month of service. Sick leave days may be accumulated indefinitely.
Retirement
Public Employees Retirement System (PERS) and Social Security. Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system .
Summer Work Hours
During the summer, employees work eight 32-hour work weeks with full pay.
TO APPLY
An applicant must submit the following by the closing date:
Under the direction of the Dean of Strategic Enrollment Services, exercise direct leadership of the areas assigned providing functional supervision over assigned positions. Implement the Division's, department's or unit's vision and develop, organize, and implement goals and objectives; plan, develop, organize schedule, direct, improve and evaluate assigned programs, services, and activities; and provide oversight, development, and coordination of all elements of the areas assigned, including ensuring compliance with federal, state, and institutional policies, procedures, and regulations that pertain to eligibility determination, awarding and disbursement of financial aid.
Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the department and Administrative Services Area; lead by example; actively participate in and support College-wide shared governance components and activities and other collaborative processes; encourage professional excellence among assigned staff; and promote, foster, and facilitate an organizational culture of customer service, teamwork, and innovation.
FUNCTIONAL RESPONSIBILITIES
Plan, coordinate, supervise and evaluate the activities of the Financial Aid Office including but not limited to State
and Federal programs, scholarships, and other student financial assistance programs. Ensure Financial Aid
operations are integrated, compliant, and streamlined to provide excellent customer service, appropriate
application systems, and necessary staffing.
Collaborate and work in partnership with the U.S. Department of Education, California Student Aid Commission,
Foundation for California Community Colleges, and the California Community Colleges Chancellor's Office on
student Financial Aid issues.
Interpret, apply, and enforce federal, state and institutional financial aid policies, procedures and regulations that
pertain to eligibility determination, awarding and disbursement of financial aid. Manage the awarding and
disbursement of multiple financial aid funds, including federal, state, and local allocations, and ensure accurate
reconciliation and reporting.
Collaborate and work in partnership with the Foundation & Scholarship Office and other College entities to
determine eligibility, award and disburse federal, state and local financial aid.
Collaborate and work in partnership with the Administrative Services Area to ensure financial aid reports are
submitted accurately and on-time; compatibility with external software programs is maintained; debit cards are
distributed to eligible students; drawdowns and Return of Title IV funds are successfully executed; and financial
aid disbursements are made according to the established schedule.
Collaborate and work in partnership with the Office of Public Relations & Marketing to develop, maintain, and
update informational and outreach materials and develop communication tracks in various communication
mediums including hardcopy, online, and social media.
Advocate on behalf of the students and the College, to state and local leaders on issues related to Financial Aid
awards and administration. Advise prospective and current students regarding financial aid; review professional
judgment cases; and render appropriate decisions on financial aid related matters. Meet and communicate with
students to address and respond to complaints and concerns regarding financial aid eligibility, awarding, and
disbursement.
Plan, organize, manage, and direct the distribution, collection, review, and evaluation of student financial aid forms
and applications; coordinate activities to ensure proper determination of student eligibility for financial aid
programs. Serve as the primary liaison between the College and third-party vendors for the disbursement of
financial aid.
Participate in financial aid outreach activities and College sponsored functions on and off campus to educate
prospective and current students about federal, state, and institutional financial aid opportunities. Participate in
College assigned committees, work groups, and campus-wide initiatives that address enrollment management
and help improve student retention, persistence, graduation, and transfer.
Prepare for and participate in Financial Aid audits and investigations conducted by federal, state, and institutional
entities and respond as appropriate.
Respond to requests for information on a timely basis and advise students, faculty, staff, visitors, and other
College departments regarding College Financial Aid policies and procedures.
Provide leadership in the evaluation and improvement of processes within the Financial Aid Office to assure that
all services provided to students are prompt, efficient and lead to a seamless experience for the student.
Monitor changes in laws, regulations, and technology that may affect C o l l e g e or departmental operations;
review College policies and procedures to ensure compliance; and implement policy and procedural changes as
required. Oversee and participate in reviewing, processing, and training staff on State and Federal rules and
regulations.
Be an involved participant on the Strategic Enrollment Services management and leadership teams; collaborate
with other managers within the area in the development of area plans and priorities.
ORGANIZATION MANAGEMENT
Maintain up-to-date knowledge of the regulations, policies, requirements, and eligibility criteria for assigned
programs and ensure compliance with the College's policies, procedures, and practices.
Strengthen processes, programs, and services through the effective and efficient use of assessment, program
review, planning, and resource allocation. Implement priorities in conjunction with the College's comprehensive
planning and budgeting guidelines. Implement an organizational structure that maximizes utilization of resources
and ensures effective and efficient delivery of services.
Train, supervise, motivate, and evaluate the performance of assigned managerial, professional, operational,
technical, and support personnel; recommend transfers, reassignment, termination, and disciplinary actions as
needed; delegate and review assignments; evaluate work products and results, implement appropriate procedures
to accommodate need for information and assistance; establish and monitor timelines and prioritize work. Monitor
employee performance on a regular basis and provide coaching for performance improvement and/or development
as needed. Anticipate, prevent, and resolve conflicts under areas of supervision.
Implement plans for efficient and appropriate use and security of assigned facilities; ensure compliance with health
and safety regulations.
Work with Information Technology personnel on a continual basis to enhance and improve relevant computer
systems. Learn and apply emerging technologies to perform duties and provide services in an efficient, organized,
and timely manner. Work to modernize infrastructure and technological resources to facilitate a positive learning
and working environment and promote student success.
Perform other duties as assigned.
JOB QUALIFICATIONS
MINIMUM QUALIFICATIONS
Education: Bachelor's degree from an accredit college or university with major course work in business or public
administration, education, or closely related field.
Experience: At least five (5) years of increasingly responsible financial aid experience, including at least three years as a financial aid program manager, coordinator, or lead.
Knowledge/Areas of Expertise:
Proficient knowledge of federal, state, and institutional regulations governing financial aid, including grants,
scholarships, work study and loan programs.
Extensive knowledge of effective and legally compliant Financial Aid accounting principles and practices.
Extensive knowledge of electronic data processing and records management systems, including but not limited to
computer hardware and software required to determine eligibility, award, and disburse financial aid.
Abilities/Skills:
Work independently on complex financial aid issues and processes to ensure effective outcomes.
WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Standard office setting. Duties are performed primarily in an office environment while sitting at a desk or computer workstation. Incumbents are subject to extensive contact with students, faculty, and staff with frequent interruptions, noise, and demanding timelines. At least minimal environmental controls to assure health and comfort. Frequently involves working non-standard, evening, and weekend hours.
Physical Demands
Incumbents regularly sit or stand for long periods, travel short distances on campus on a regular basis, travel to various locations to attend meetings and conduct work, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry, and/or move objects weighing up to 25 pounds.
* Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.
CLOSING DATE: FRIDAY, OCTOBER 2, 2026 at 3:00 P.M.
SALARY: Starting salary is $154,491 annually.
Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis. Salary increases are granted on the first day of the month following each year of service, until Step F is reached ($179,115 annually).
Employees contribute 8% of their earnings toward the Public Employees Retirement System (PERS).
CONDITIONS OF EMPLOYMENT
This position is designated as a full-time, twelve-month classified administrator position. The standad work week is 40 hours of scheduled duty per week of not more than five consecutive workdays.
Work schedule may include weekends, evenings, and/or holidays based on business needs. Administrators may work all or a portion of the workdays that fall between December 25 and January 1. Administrators may also use their accrued vacation days to cover all or a portion of the workdays that fall between December 25 and January 1.
Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.
ADA ACCOMMODATIONS
Applicants with disabilities requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date: ADA Job Applicant Accommodation Request (maxient.com)
INTERVIEW EXPENSES
Individuals identified for FINAL interviews are eligible to have expenses paid. Reimbursement will be limited to economy airfare (to and from point of origin) and for meals and lodging. The maximum allocated for meals, lodging and transportation is $600. Finalists must complete and submit a W-9 Form and Human Resource's "Interview Expense Reimbursement Form" and include appropriate support documentation to receive the allowable reimbursement amount.
BENEFIT HIGHLIGHTS
Health, Life, Dental and Vision Insurance
The College provides a diversified insured benefit program for all full-time employees, including medical, dental, vision and life insurance. Dependent medical, dental, and vision insurance is available, toward which both the College and the employee contribute.
Sick Leave and Disability
Paid sick leave is granted equal to one day for each month of service. Sick leave days may be accumulated indefinitely.
Retirement
Public Employees Retirement System (PERS) and Social Security. Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system .
Summer Work Hours
During the summer, employees work eight 32-hour work weeks with full pay.
TO APPLY
An applicant must submit the following by the closing date:
- Online application: http://www.elcamino.edu/jobs
- Cover letter describing how applicant meets the
qualifications.
- Resume including educational background, professional
experience, and related personal development and
accomplishments.