Job Details
Job Responsibilities
The Student Services Manager III serves as Director of the Student Success Center and provides leadership for student onboarding, advising support, enrollment initiatives, and retention efforts. This position oversees the Student Success Center's day-to-day operations, supervises staff, and collaborates across the college to enhance the student experience from initial enrollment through completion. The Director utilizes data, technology, and cross-functional partnerships to improve student…
engagement, retention, and overall student success.
Key responsibilities include:
- Direct and coordinate the daily operations of the Student Success Center, ensuring the delivery of high-quality onboarding, advising, and student support services for prospective and enrolled students. Develop and implement outreach strategies that promote student engagement and success.
- Evaluate and enhance communication methods, service delivery models, and student support processes to ensure services remain accessible, responsive, and student-centered.
- Supervise and support Student Success Center staff, including professional staff, support staff, and student employees. Coordinate recruitment, hiring, training, performance management, and professional development activities.
- Utilize data and technology to analyze enrollment trends, student retention metrics, and intervention effectiveness. Develop, implement, and monitor improvement strategies designed to increase enrollment conversion rates, retention, and student persistence.
- Collaborate with academic and student affairs departments to ensure a seamless transition for students between onboarding, advising, and academic support services.
- Serve as co-chair of the Student Services Retention Committee and provide reports, recommendations, and data-informed strategies to Student Services leadership regarding student retention and success initiatives.
- Serve as the primary liaison for Student Success Center technology systems, coordinating system integrations, updates, training, troubleshooting, and vendor relationships to ensure efficient operations and effective service delivery.
- Represent the Student Success Center on institutional committees, task forces, and working groups.
- Perform other duties as assigned.
Minimum and Additional Requirements
This position requires a master's degree and experience in student services programs.
Preferred Qualifications
- Master's degree and four (4) years of experience in student services, management, and student information systems, preferably within a higher education environment.
- Experience leading student onboarding, advising, enrollment management, retention, or student success initiatives.
- Demonstrated success with project management, process improvement, and implementation of student-focused programs and services.
- Experience supervising professional, administrative, or student support staff.
- Experience analyzing and utilizing student data to guide decision-making and improve enrollment and retention outcomes.
- Knowledge of student services functions and the relationships among advising, enrollment, retention, and academic support services.
- Proficiency with Microsoft Office applications, student information systems, and other technology used to support student success initiatives.
- Excellent communication, customer service, interpersonal, and organizational skills.
- Ability to exercise sound judgment, manage multiple priorities, work independently, and adapt to evolving technology and operational needs.
Organization
Trident Technical College's vision is to be the leading force for educational opportunity and economic competitiveness in the communities we serve.
Trident Technical College is a public, two-year, multi-campus community college that provides quality education and promotes economic development in Berkeley, Charleston and Dorchester counties.
An open-door institution of higher education, the college serves approximately 17,000 traditional and nontraditional curriculum students who have a wide variety of educational goals, from personal enrichment to career development to university transfer. To help students meet their goals, TTC offers university transfer associate degrees and applied technical associate degrees, diplomas and certificates. The curriculum includes programs in arts and sciences, agriculture, business, computer technology, engineering technology, health sciences, industrial technology, and public service. TTC students draw on knowledge from a broad range of disciplines to develop the communication and critical thinking skills that are fundamental to lifelong learning.
TTC further promotes economic development through continuing education courses; customized education and training for business, industry and government; and a variety of employment training programs.
TTC is committed to being accessible and responsive to community needs. To foster student success, TTC provides developmental education and comprehensive student services. In addition to traditional instruction, TTC's flexible course offerings and alternative delivery methods, including online instruction, enable more members of the community to pursue higher education.