The Department of Biomedical Data Science (DBDS) Graduate Program in the School of Medicine is seeking a Student Services Officer 1 to be responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. This position will provide advice to students on a range of issues to guide them in making appropriate choices and decisions.
DESIRED QUALIFICATIONS:
Student services and GFS experience.
Responsibilities
Core Duties
- Oversee, review and administer student records by analyzing data,counseling students and providing recommendations that requireinterpretation and influence decisions. Make exceptions on issues ofeligibility, course enrollment and program requirements.
- Develop recommendations and collaborate with staff, faculty andother offices to resolve programmatic issues within the school andacross functional units, (such as strategizing to ensure optimalenrollment).
- Provide advice to students on a range of issues, including, butnot limited to, academic progress, academic program policies, careerplans, accessibility, community standards, etc., to guide them in makingappropriate choices and decisions.
- Apprise students of research, fellowship and scholarshipopportunities. Participate in related student recruitment andselection.
- Provide first line response to identify students in crisis andrefer to appropriate resources, as needed.
- Collect and analyze data from multiple sources including studentfeedback, surveys, trend reports, and data analytics. Prepare andsummarize reports and make recommendations to enhance offerings, such asprograms and courses and to influence current processes andpolicies.
- Develop, analyze, influence and review, policies, processes andprograms by incorporating feedback and trend data learned fromfirst-line interactions with students. Advise manager and team on policyupdates and provide recommendation for implementation ofchanges.
- Identify trends, perform needs analysis, and participate in theimplementation and testing of new technology.
- May develop marketing materials and strategies for programactivities and outreach functions. Assist in planning and developingwebinars, education fairs and other external functions.
- May provide oversight with the administration of financialprocesses such as financial reimbursements, data entry, reviewing termsand conditions regarding contracts, understanding vendor requirements,and following up and resolving issues.
- May train and supervise other staff, volunteers, student andtemporary workers.
Minimum Education and Experience:
Bachelor’s degree and two years of relevant experience, orcombination of education and relevant experience.
Knowledge, Skills and Abilities
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft OfficeSuite.
- Basic analysis and problem solving skills.
- Customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to learn and understand compliance with legal, financial,and university policies and external regulations.