"Director of Testing Center"

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition
202500045ES

Title
Director of Testing Center

FLSA status
Exempt

Hiring Salary
Commensurate with education and experience.

Department
Testing Center

Division
Division of Enrollment

Open Date
12/17/2025

Open Until Filled
Yes

Educational and Experience Requirement

Bachelor’s degree in higher education administration, counseling, student affairs, educational leadership, or a related field, Master’s degree preferred. Five (5) years of progressively responsible experience in a higher education testing, assessment, or student services environment or in a related field. Additional education may be considered in lieu of experience.

Nature & Purpose of Position

The Director of the Testing Center provides strategic, operational, and service-oriented leadership for all Testing Center functions. This role is responsible for the planning, administration, supervision, and continuous improvement of testing services that support student success, institutional compliance, and university enrollment goals.

Primary Responsibilities

Provides strategic leadership to cultivate a customer-first culture aligned with the Testing Center’s mission, guiding principles, and institutional priorities. Maintains required certifications, authorizations, and credentials for test administration with external testing agencies and vendors, ensuring the Testing Center remains eligible to offer exams and remains compliant with all associated standards and requirements. Ensures consistent engagement with campus partners and community stakeholders to promote visibility, transparency, and collaboration related to Testing Center services. Maintains direct oversight of all Testing Center operations, ensuring compliance with university policies and industry standards related to test administration, security, accessibility, and service delivery. Actively participates in daily operations, including regular front-desk presence, to model exemplary service, support staff, and maintain operational continuity; assists with phones, email correspondence, and check-in processes as needed. Leads, trains, and supports Testing Center staff through onboarding, professional development, and ongoing coaching while fostering a collaborative and accountable work environment.

Conducts regular staff meetings to communicate updates, address operational challenges, and provide continuous training. Models and reinforces a solution-oriented service approach, actively resolving complex customer concerns and supporting staff in high-stakes interactions. Develops, implements, and enforces Testing Center policies and procedures related to test security, integrity, accommodations, and operations. Oversees budget management, staffing, scheduling, and resource allocation to ensure efficient operations and high-quality service delivery. Develops and executes strategic communication and outreach efforts to enhance awareness and accessibility of Testing Center services across campus and in the surrounding community. Maintains and updates Testing Center digital and print communications to ensure accuracy, clarity, and consistency with institutional messaging. Collects, analyzes, and reports data related to Testing Center utilization, performance, and trends, providing regular updates to the Associate Vice President of Enrollment Success. Serves as the primary institutional representative to external testing agencies and vendors, ensuring compliance with requirements and proactive awareness of upcoming changes. Manages special projects and initiatives as assigned by the Associate Vice President of Enrollment Success, ensuring timely and thorough completion while maintaining primary accountability for outcomes. Represents the Testing Center on university committees and working groups, providing insight, updates, and recommendations to enhance testing services and student experience. Maintains advanced knowledge of testing standards, exam inventory, and emerging practices in higher education assessment and testing. Performs other related duties as assigned.

Other Specifications

Demonstrates flexibility, including availability for evening and weekend hours as required to support student testing needs and institutional schedules. Maintains proficiency in relevant testing software, scheduling platforms, data systems, and reporting tools, with a commitment to ongoing professional development in support of efficient, accessible, and student-focused service delivery. Exhibits professionalism, integrity, accountability, and a growth mindset in all interactions, prioritizing a positive and supportive experience for students, campus partners, and community members.

This position may be designated as a Campus Security Authority (CSA).

Full Time Part Time
Full Time

Quicklink
https://shsu.peopleadmin.com/postings/45811

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Letter of Recommendation 1
4. Letter of Recommendation 2
5. Reference Contact Information