Director of Testing Services

University at the National College Testing Association annual conference. The Director will make national and local presentations, as required. The Director will develop training materials, provide training, and supervise proctors to ensure the quality and integrity of test delivery and the testing environment in accordance with National College Testing Association (NCTA) standards and national test sponsor regulations. The Director will be responsible for executing annual contracts with national test sponsors on behalf of the University. Duties will include controlling the security of all testing materials received, retained in inventory, and shipped, by strictly following all guidelines and procedures set by the testing entities. The Director will maintain records of revenue paid to the University by national test sponsors and work with Accounts Receivable to establish a process for receiving administrative test fee payments from test-takers. The Director will supervise the administration of proctored online exams or other remote tests. The Director will assist faculty in creating online course evaluations for formative and summative assessment of student learning outcomes. The Director will oversee records management to ensure compliance with all Title III, SACSCOC, University, and national test sponsor policies, procedures, and reporting requirements. The Director will maintain Testing Center utilization records and develop a comprehensive annual Testing Center operations and assessment report. The Director will work with appropriate University offices and departments to research and implement innovative digital technologies to promote quality testing services for faculty, students, staff, and the community. This position reports to the Vice Provost. KSA’s and or Competencies required to successfully perform the work: • Understanding of testing policy and procedures necessary for effective test delivery in accordance with national testing standards. • Ability to develop, implement and monitor departmental policies, procedures, and objectives • Ability to work across departments to accomplish objectives. • Ability to interpret and strictly adhere to university and test sponsor policies, using careful judgment. • Expertise in training and managing test administrators and proctors. • Excellent reporting skills. • Experience with assessment and SACSCOC accreditation reporting. • Proficiency in communicating with internal and external technical support to investigate and resolve technical issues related to test administration. • Expertise with word processing, spreadsheets, and databases, Blackboard, SPSS, or other statistical analysis software. • Experience with crisis management and conflict resolution. • Ability to establish and maintain positive professional relationships with stakeholders at all levels within the university. • Considerable administrative experience directly supporting senior level members of an organization. • Demonstrated ability to monitor projects and meet and prioritize competing deadlines Education, Experience, and Licensure, Certification required for entry into position • Master’s degree from an accredited institution in Education, Social Science, or a related discipline; or equivalent combination of education and training that provides the requisite knowledge, skill, and abilities; doctorate degree preferred. View Details: Job Requisition: Training & Instruction Mgr I 08:36 AM 08/05/2026 Page 3 of 6 • Experience in a higher education setting. • Minimum of five years’ work experience in test administration and proctoring. • Previous experience in test center development and management. • Familiarity with national test sponsor policies, procedures, and reporting requirements. • Experience in designing and evaluating testing and assessment measures. • Demonstrated familiarity with Title III or other federal grant proposal and administration • Expert level skill in the use of Blackboard, Microsoft Office, Adobe Acrobat, Zoom and other virtual meeting platforms. • Experience with collecting and analyzing data using SPSS or similar statistical software. • Demonstrated familiarity with SACSCOC, SCHEV and other higher education accrediting standards. • Customer service and public speaking experience. • Managerial, team building and training skills. • Demonstrated ability to work independently and collaboratively within and across institutional divisions. PREFERRED QUALIFICATIONS: • Doctorate degree from an accredited institution in Education, Social Science, or a related discipline. • Experience in project management Salary Range: $85,000 - $94,000 Special Instructions: You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Candidates may show interest by submitting via online, the following: 1. A letter of interest (via cover letter). 2. A current resume (via resume). 3. Completed Application via Workday 4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts). 5. Names and contact information for three job references (include with resume). Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship. Contact Information: Name: Office of Human Resources Phone: 757-823-8160 Email: NO EMAILED DOCUMENTS ACCEPTED In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer Contact Pathways