Business Title
Director of Ticket Operations
Applications Accepted From
Public: Open to the Public
Special Instructions to Applicants
To apply, please complete the online quick application and attach the required documents. For references, please provide names, addresses and current contact information for 3 professional references. Review of applicant materials will begin immediately and continue until a successful candidate is identified; for full consideration, please apply by 11:59 p.m., on October 19, 2026.
This position is eligible for the following benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.
Posting Number: 2016532T
Department Summary
The Director of Ticket Operations oversees Ohio University Athletics' ticketing operations, serving as administrator of the athletics ticketing system and daily liaison to Learfield Amplify. The position manages ticket allocation, event setup, digital ticket and parking products, customer service, and game-day ticket operations for all ticketed athletic events. As the department's ticketing leader, the Director develops and improves operational processes, provides system training, supports donor and membership-related ticketing functions, and collaborates with Fan Engagement leadership to implement ticket sales strategies, pricing models, and revenue-generating initiatives.
The Director is responsible for financial oversight and reporting, including reconciliation of ticket and parking revenues, preparation of revenue and attendance reports, and management of the ticket operations budget. The role also manages the relationship with Learfield Amplify, monitors performance against revenue goals, and serves as the primary escalation point for complex ticketing issues. In addition, the position hires, trains, supervises, and evaluates student ticket operations staff and ensures effective staffing and service for athletic events.
Position Profile
Plans and manages administrative aspects of Ohio University Athletics operations, including program administration, human resources, financial operations, events, and compliance. Administers and manages Athletics budget and fiscal operations. Responsible for the development of department policies and procedures.
Level Summary
Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives.
Supervisory Responsibilities
Provides mentorship and guidance to team. Infrequently has a limited number of direct reports.
Fiscal Responsibilities
May have budgetary responsibility for small-scale projects or initiatives.
Problem Solving
Solves complex problems, often with limited guidance.
Independence of Action
Works independently; seeks guidance for unusual situations.
Communication and Collaboration
Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders.
Physical Requirements
This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.
Minimum Qualifications
Requires a Bachelor's degree in a related field and 5 or more years of related professional experience, or equivalent education and experience.
Preferred Qualifications
Experience working with Paciolan ticketing software. Experience hiring and/or managing student staff.
Department
ICA Ticket Operations
Pay Rate: The targeted salary range for this position is $43,888 to $47,607. The salary negotiated at the time of offer will be commensurate with education and experience. For more information on the pay structure and Pay Administration Guidelines please visit: https://www.ohio.edu/hr/compensation-pay
Employees also enjoy a generous benefits package which includes medical, vision, dental, basic and supplemental life, retirement plan with a company contribution, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, parental leave program, vacation, and more. Additional information is available at https://www.ohio.edu/hr/benefits.
Total Compensation Estimator (For Full-Time Benefits Eligible Employees)
Director of Ticket Operations
Applications Accepted From
Public: Open to the Public
Special Instructions to Applicants
To apply, please complete the online quick application and attach the required documents. For references, please provide names, addresses and current contact information for 3 professional references. Review of applicant materials will begin immediately and continue until a successful candidate is identified; for full consideration, please apply by 11:59 p.m., on October 19, 2026.
This position is eligible for the following benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.
Posting Number: 2016532T
Department Summary
The Director of Ticket Operations oversees Ohio University Athletics' ticketing operations, serving as administrator of the athletics ticketing system and daily liaison to Learfield Amplify. The position manages ticket allocation, event setup, digital ticket and parking products, customer service, and game-day ticket operations for all ticketed athletic events. As the department's ticketing leader, the Director develops and improves operational processes, provides system training, supports donor and membership-related ticketing functions, and collaborates with Fan Engagement leadership to implement ticket sales strategies, pricing models, and revenue-generating initiatives.
The Director is responsible for financial oversight and reporting, including reconciliation of ticket and parking revenues, preparation of revenue and attendance reports, and management of the ticket operations budget. The role also manages the relationship with Learfield Amplify, monitors performance against revenue goals, and serves as the primary escalation point for complex ticketing issues. In addition, the position hires, trains, supervises, and evaluates student ticket operations staff and ensures effective staffing and service for athletic events.
Position Profile
Plans and manages administrative aspects of Ohio University Athletics operations, including program administration, human resources, financial operations, events, and compliance. Administers and manages Athletics budget and fiscal operations. Responsible for the development of department policies and procedures.
Level Summary
Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives.
Supervisory Responsibilities
Provides mentorship and guidance to team. Infrequently has a limited number of direct reports.
Fiscal Responsibilities
May have budgetary responsibility for small-scale projects or initiatives.
Problem Solving
Solves complex problems, often with limited guidance.
Independence of Action
Works independently; seeks guidance for unusual situations.
Communication and Collaboration
Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders.
Physical Requirements
This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.
Minimum Qualifications
Requires a Bachelor's degree in a related field and 5 or more years of related professional experience, or equivalent education and experience.
Preferred Qualifications
Experience working with Paciolan ticketing software. Experience hiring and/or managing student staff.
Department
ICA Ticket Operations
Pay Rate: The targeted salary range for this position is $43,888 to $47,607. The salary negotiated at the time of offer will be commensurate with education and experience. For more information on the pay structure and Pay Administration Guidelines please visit: https://www.ohio.edu/hr/compensation-pay
Employees also enjoy a generous benefits package which includes medical, vision, dental, basic and supplemental life, retirement plan with a company contribution, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, parental leave program, vacation, and more. Additional information is available at https://www.ohio.edu/hr/benefits.
Total Compensation Estimator (For Full-Time Benefits Eligible Employees)
Discover the full value of joining Ohio University by clicking this link:
https://www.ohio.edu/hr/compensation/total-compensation-estimator