Job Summary
The Director provides strategic leadership and administrative oversight for all University Commons and Event Services operations, ensuring exceptional customer service, efficient facility utilization, financial sustainability, and alignment with institutional priorities. This role oversees the regular operations of the University Commons and Events Services (UCES), including facility use coordination, student services, and maintaining safe, clean, and functional environments. Provides budgetary…
oversight and develops strategies to increase revenue generation and donor stewardship. Resolves escalated operational issues requiring coordination with campus departments and/or external customers. Responsible for the planning, evaluation, and implementation of departmental procedures, policies, activities, and events; oversight of facility management including routine and deferred maintenance and capital improvement projects; and development of a sustainable long-term plan for scheduled maintenance and technological upgrades within the facility. Develops performance metrics and assessment strategies to evaluate facility utilization, customer satisfaction, operational efficiency, revenue performance, and service effectiveness, using results to guide strategic decision-making. Oversees the development and implementation of response protocols and coordinates critical incident management during campus emergencies, including severe weather events and campus closures. Supervises professional staff in the areas of facility management, operations involving reservations and event services, and the Service Desk.
Minimum Qualifications
Master’s degree in an appropriate area of specialization and six years of appropriate experience; or a bachelor’s degree in an appropriate area of specialization and eight years of appropriate experience.
Position Qualifications
Knowledge of student union administration and/or facilities operations. Experience with budgeting and fiscal management. Ability to supervise and develop staff. Excellent customer service, communication, problem-solving, and conflict resolution skills. Experience with event management and scheduling software and/or other appropriate technologies. Ability to manage multiple priorities, collaborate effectively with campus partners, and support a student-centered environment.
Preferred Qualifications
Background in event and facilities management within a university or higher education setting. Demonstrated success supervising full-time professional and student staff, managing budgets and revenue-generating operations, and planning campus events, conferences, or student programming. Knowledge of capital improvement, renovation, and facility enhancement projects.
Application Instructions
For the complete announcement and position description, including qualifications and experience, and to apply please visit https://uwf.edu/offices/human-resources/careers/. Applicants are required to attach a cover letter, resume, and list of professional references.
The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694. A criminal background check is required for successful candidates. E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. The University of West Florida is located in Pensacola, the crown jewel of Florida’s beautiful Emerald Coast, known worldwide for its pristine white-sand beaches. The area is famous for its pleasant climate and location on the Gulf of America and enjoys a comparatively low cost of living. The campus is situated on a 1,600-acre nature preserve where over 14,000 students enjoy the benefits of small classes and personal attention from their professors.