services, and maintaining accurate and secure records in support of public safety operations.

Essential Functions

• Answer and process all incoming emergency and non-emergency phone calls; interview callers to gather essential information and determine response level.
• Dispatch appropriate services (police, fire, ambulance, rescue, facilities, security, parking, etc.) using a Computer Aided Dispatching (CAD) system.
• Monitor and communicate via multi-channel police radio systems; relay instructions and status updates to field units in real time.
• Track and document unit activity, incident status, personnel location and deployment using CAD.
• Monitor various safety systems including campus 911 notification system, fire and intrusion alarm systems, elevator safety and HVAC systems, campus safety applications and emergency alert systems.
• Coordinate responses and communicate with other law enforcement agencies, university departments, external service providers, and mutual aid partners.
• Retrieve, enter, audit, and secure sensitive information in local, state, and national criminal justice databases (e.g., NCIC, CCIC, CJIS).
• Maintain proper documentation and security of confidential police and criminal justice records.
• Conduct background checks for law enforcement use and ensure the lawful release of police records.
• Perform administrative and clerical tasks including filing, data entry, record retrieval, and checking keys and equipment in and out.
• Serve as a liaison to the campus community and external agencies, directing non-emergency requests to the appropriate department or service.
• Assist in the instruction, counseling, and evaluation of new communications personnel using a structured training program.
• Perform all other duties as assigned.