Dispatcher
Job Details
TITLE: Dispatcher
DEPARTMENT: University Police
REPORTS TO: Communications Supervisor
CLASSIFICATION: Staff-12 months
EFFECTIVE DATE: TBD
STANDARD WORK HOURS: 40 hours per week
EMPLOYMENT STATUS: Full-Time
EMPLOYMENT CLASSIFICATION: Non-Exempt
JOB SUMMARY: Under direct supervision, answers incoming calls, dispatches officers, and monitors police radio alarms. Operates National Crime Information Center (NCIC) computer. May perform clerical duties as assigned.
ESSENTIAL JOB FUNCTIONS:
- Receives telephone calls concerning crimes, emergencies, and other requests for police assistance.
- Monitors fire and burglar alarms and alarm systems for all university buildings.
- Broadcasts orders to patrol officers in the vicinity to investigate complaints or request when appropriate; relays instructions or questions from remote units.
- Operates the NCIC computer to run checks on vehicles and/or persons.
- Records call broadcasts and complaints received; performs data entry on the computer.
- Relays radio and telephone messages between police officers and the community.
- Performs receptionist duties; responds to questions from walk-ins and telephone traffic.
- Performs various clerical duties including completing the daily log and filing police reports.
- Will perform administrative duties as assigned; which may include work in Microsoft Suite and Banner.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of telephone consoles and related equipment.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Records maintenance skills.
- Skill in the use of computers for technical and communication applications.
- Word processing and/or data entry skills.
- Receptionist skills.
- Knowledge of fire and burglar alarm systems reporting.
- Clerical, word processing, and/or office skills.
- Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
- Ability to answer the telephone and take messages.
SUPERVISORY RESPONSIBILITY: This position does not have supervisory responsibility.
OTHER DUTIES: Perform other duties as assigned.
QUALIFICATIONS: High school diploma or GED; no previous work experience required of experience that is directly related to the duties and responsibilities specified.
Licensing and Certifications: NA
WORKING CONDITIONS:
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort is required.
- No or very limited exposure to physical risk.
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