Dispatcher - OFMD

Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus's mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus.

OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world's largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations.

As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university's mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers.

Assist in coordinating operations of the Communications Center while maintaining responsibility for performing regular duties as a Dispatcher. Will coordinate efforts with Communications Center Supervisor to develop and implement training materials, ensure proper staffing, and properly maintain Communications Center systems.

Job Description

Primary Duties & Responsibilities:

• Receives emergency and non-emergency telephone calls and in-person complaints from the public. Refers non-emergency calls to the appropriate service provider by phone call, written message, or in-person referral.
• Dispatches Public Safety personnel using the radio system in response to calls for service. This involves assessing and assigning the proper number of units after obtaining critical information from the service requester.
• Records all Public Safety activity on proper forms and/or by entering data in the Department's CAD system. This activity is conducted concurrently with other Dispatcher tasks.
• Maintains constant contact, by radio, with Public Safety personnel in the field and remains alert for potential problems or threats to personnel safety. Maintains an ongoing assessment of personnel availability through active listening to radio traffic.
• Monitors alarm panels by watching or listening and dispatches units to the appropriate alarm. This requires geographic familiarity with the Campus as well as constant monitoring of personnel availability. The Dispatcher must react quickly in contacting personnel at the source of the alarm to determine if the alarm is false or bona fide.
• Monitoring of campus CCTV feeds by viewing monitors in the dispatch center and dispatching appropriate personnel when activity requiring follow-up is observed.
• Monitors by listening to and comprehending other radio frequencies and surrounding jurisdictions.
• Monitors and dispatches units in response to calls received on the Emergency "Blue Light" Telephone system.
• Using the Public Safety telecommunication system, notifies and dispatches appropriate personnel in response to specific incidents requiring investigation.
• Conducts computer inquiries for active warrants, missing persons, license registrations, etc. Must constantly monitor departmental email for receipt of messages regarding commission of crimes, wanted persons, etc.
• Receives and processes emergency calls for other University departments when they are closed.
• Maintains computerized files of on-call personnel, telephone contacts, etc.
• Responds to inquiries from the public regarding Public Safety related services and makes referrals for members of the news media.
• Reviews "Dispatcher" email on a daily basis; shares pertinent information with the on-coming Dispatcher.
• May be assigned to various support roles, including fingerprinting, administrative, and logical assignments.
• Other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Ability to work in an environment that is fast-paced and is exposed simultaneously to multiple audio and visual signals.
• Alternative work schedule as a regular part of the job (on-call, shifts, evening, weekends).
• Employee may occasionally be required to report for duty without prior notice due to emergencies or staffing shortages.

Physical Effort

• Typically sitting at a desk or table.
• Repetitive wrist, hand, or finger movement.

Equipment

• Office equipment.
• E-911 Communications, computer-aided dispatch, multi-disciplined radio, Computer Aided Dispatch (CAD) system.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Regional Justice Information System (REJIS) - St Louis Police Academy

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Successful completion of any required training to be a state-certified Telecommunicator.
• Pass a drug screen and criminal background investigation.
• Considerable knowledge of communications equipment; considerable knowledge of and ability to operate a computer.

Preferred Qualifications:

• Previous experience as a Dispatcher.
• Ability to work all shifts.
• Ability to function effectively in a potentially stressful environment.
• Ability to type a minimum of 35 words per minute with accuracy.
• Ability to listen and effectively communicate via telephone, police radio, and in person.
• Considerable knowledge of the geography of the campus and the surrounding area.
• Considerable knowledge of Departmental rules, regulations, policies, and procedures.
• Considerable knowledge of policies, procedures, and operating guidelines of NCIC, MULES, REJIS, and the FCC.
• Ability to react quickly and calmly in emergency situations.
• Ability to interact successfully and courteously with the public in person and/or by telephone.
• Ability to make emergency decisions under stress and assign priorities based on available information.
• Ability to write legibly and concisely.

Preferred Qualifications

Work Experience:

Police/Fire Communications Center (2 Years)

Skills:

Analyze Information, Customer Service, Deadline Management, Decision Making, Emergency Dispatch, Enhanced 911, Impartiality, Listening Effectively, Multitasking, Objective Thinking, Oral Communications, Organizational Commitment, Police Dispatching, Prioritization, Problem Solving, Professional Integrity, Radio Systems, Scheduling, Speak Effectively, Speaking Clearly, Stress Management, Teamwork, Working Independently, Work Relationships, Written Communication

Grade

G08-H