Job Summary
PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a full time,
40-hour per week Donor Services Assistant to join our team. This
benefitted position will serve as a primary point of contact for
all station donors, viewers, and listeners and the primary employee
responsible for fulfilling donor thank you gifts.
The position responsibilities include, but are not limited to,
providing excellent customer service to audience members inquiring
about programming and donors with questions about their membership,
processing donations, providing technical support for PBS Utah
Passport streaming service, station apps, and other methods of
program distribution, utilizing databases to access and update
member accounts, entering donations and pulling reports. Assist in
promptly responding to phone calls, emails and incoming and
outgoing postal mailings to members. Package and ship both physical
and digital thank you gifts for station donors and communicate with
donors about any potential thank you gift issues or delays. Assist
with organization and management of in-house merchandise and
shipping supplies. May assist with additional fundraising
activities.
PBS Utah, KUER and Avanza 88.3 share a commitment to make all Utah
communities feel appreciated and connected. This commitment is
foundational to our public service missions. Going back to the
language of the Public Broadcasting Act of 1967, “It is in the
public interest to encourage the development of programming that
involves creative risks and that addresses the needs of unserved
and underserved audiences.” That means reaching everyone in the
state is central to our success and the trust we have with
Utahns.
Our ideal candidate works as a trusted team member, interfacing
with the communities we serve in an engaging and positive
manner.
Options for occasional hybrid/remote work are possible with this
position.
Responsibilities
- Provide excellent customer service to station's audience and
members via phone calls, email, direct mail and in-person
communications
Work closely with station staff to answer inquiries about
programming and troubleshoot reception and/or technical issues
Work with new software, Excel, Word and Google docs.
Provide support and assistance to the PBS Utah Donor Services
office by processing, and updating member donations and
records
Work closely with the Utah Public Media development team to
handle other responsibilities within the Donor Services
department
May be asked to help participate to staff in-person events for
the station.
Be knowledgeable about all three stations programs and
schedule
Be prompt and consistent with attendance, punctuality, and
assignment completion
Follow all University of Utah charitable guidelines to ensure
proper handling of donors, data integrity, and PCI Compliance
This job description is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to the job.
Work Environment and Level of Frequency typically required:
Nearly Continuously: Office environment
Physical Requirements and Level of Frequency that may be
required:
Nearly Continuously: Sitting, hearing, listening, talking
Often: Repetitive hand motion (such as typing), walking
Seldom: Bending, reaching overhead
Minimum Qualifications
Associate's degree in a related field, or equivalency (one year of
education can be substituted for two years of related work
experience), plus two years of related experience required; ability
to use logic and reasoning to prioritize tasks; computer skills
including word processing, spreadsheet software, and/or database
software preferred; demonstrated human relation and effective
communication skills also required.
Bachelor's degree in a related field may be preferred.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Department Specific Qualifications:
- Word processing, data entry, and/or customer service
experience.
- Experience with Microsoft Office applications such as Word and
Excel.
- Experience with Google Suite.
- Efficient typing skills and speed (45+ WPM).
- High level of professional courtesy and communication
skills
- Ability to use time and resources effectively and
efficiently.
- Must be able to work under pressure and meet deadlines.
- Lifting up to 30Ibs, carting up to 200 lbs.
- Applicants must demonstrate the potential ability to perform
the essential functions of the
- Applicants must demonstrate the potential ability to perform
the essential functions of the job as outlined in the position
description.
Preferences
- Excellent verbal and written communication skills.
- Spanish or other second language preferred.
- Professional experience related to database management and
customer service
- Non-profit experience preferred.
Special Instructions
Requisition Number: PRN46355B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday-Friday 9:00 am-5:00 pm.
Department: 00334 - PBS Utah
Location: Campus
Pay Rate Range: $17 - $18.50
Close Date: 12/30/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9868276"">https://utah.peopleadmin.com/postings/209982
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