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Duties & Responsibilities
- Serves as first point of contact for students, staff, faculty and community members, providing information to visitors, requiring extensive knowledge of Disability Resources and campus resources.
- Monitors departmental email/phone calls, responds and follows up as needed on all correspondence.
- Triages emerging situations and makes appropriate referrals.
- Monitors and updates departmental messaging and student listserv announcements.
- Independently composes confidential and professional communication.
- Works closely with staff to ensure efficient reception services.
- Assists with scheduling: room reservations, calendaring, and general arrangements for departmental activities and programming.
- Participates in departmental meetings.
- Provides direct administrative support to department and Management Staff.
- Assists in managing appointments for specific professional staff.
- Serves as backup Building Manager, includes maintaining key file, scheduling maintenance/custodial requests and managing alarm/door lock.
- Assists with inventories and orders department-wide supplies.
- Routinely update related policy/procedure manuals.
- Maintains lobby and resource rooms.
- Routinely updates departmental SharePoint.
- Assists with special projects or other duties as assigned.
Knowledge, Skills and Abilities
- Excellent oral, written and interpersonal communication skills.
- Commitment to and a strong customer service philosophy, including the ability to use good judgment, and flexibility within established guidelines.
- Organizational skills, attention to detail and high degree of openness to new approaches and new ideas.
- Knowledge of common computer applications (e.g. Microsoft Office, and departmental databases).
- Ability to problem solve and make decisions.
- Demonstrated ability to de-escalate challenging situations with professionalism, empathy, and sound judgment.
- Ability to effectively communicate and work as part of a team.
- Skill in providing quality customer service.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
- High school diploma or high school diploma equivalency is required.
- Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
FLSA: Non-Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Organizational Administration
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $18.15 - $22.69
Compensation Type: hourly rate
Grade
4
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level
OC2
Job Family
Administrative Support
Job Function
Organizational Administration
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
HR-DRC@arizona.edu
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
