Education Support Assistant (Q49478)

University of Exeter

Placed On: 28th November 2025

Closes: 14th December 2025

Job Ref: Q49478

Package Details

Generous holiday allowances, flexible working, pension scheme.

Education and Academic Services/Hubs

This role offers the opportunity for hybrid working – some time on campus and some from home.

This new part-time (0.6 FTE) post is available immediately on a permanent basis.

Summary of the role

We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Assistant role in Education and Academic Services could be for you.

Interviews are expected to take place the week commencing 19th December. Please note that, as a front-facing student support role, all interviews will take place on campus.

About the role:

As a key member of the Education Support team on the Penryn campus, you'll be part of either the Building One or Amory Hub Teams, contributing to the vibrant learning environment at the University of Exeter. These roles offer a unique opportunity to grow as an administration and customer services professional.

Responsibilities:

Provide advice, guidance, and administrative support to students and staff.

Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

Flexibility to work across various service areas and Information Point locations within the University.

About you:

We are looking for committed individuals with:

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week, as well as for full contracted hours whilst training is completed (up to 6 months).

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

The University of Exeter is an equal opportunity employer. We are officially recognised as a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

Further information

For further information, contact Jenny Crotty, Education Support Operations Manager on J.D.Crotty@exeter.ac.uk.

Applications should be made via our website. For more information and to apply online please go to www.exeter.ac.uk/jobs

Please quote reference number Q49478 in any correspondence.