Education Support Officer

Job Description:

• Remuneration Level 6: $103,866 - $110,801 + 17% Superannuation
• Location: Kensington, NSW
• Full Time (35-hour week)
• Fixed Term to May 2028

Why The Role Matters:

The Education Support Officer provides administrative and operational support for undergraduate and postgraduate teaching and learning, contributing to academic quality, governance, and continuous improvement activities. The role supports core education functions including academic program reviews, curriculum and governance processes, data analysis and reporting, and the coordination of projects that support education leaders and academic teams to plan and deliver educational initiatives. The role reports to the Academic Quality Manager and has no direct reports.

Accountabilities:

(please review the Position Description for a full list of Accountabilities)

• Apply, interpret, and advise on policies, systems, manuals, rules, procedures, and guidelines relevant to Teaching Support activities across the Faculty.
• Undertake Faculty management and oversight of timelines and processes relating to the publishing of the UNSW Handbook, course offerings, and the Enterprise Course Outline System (ECOS). Work with and communicate with all Deputy Heads of School / Directors of Learning and Teaching and Teaching Support Officers regarding these processes and timelines.
• Work with the Academic Quality Manager, Academic Quality Team, Associate Dean Education, and schools to support and deliver Academic Program Reviews across the Faculty.
• Undertake Faculty management of Academic Quality related projects.
• Undertake Faculty support for the review, adjustment, revisions, and publication of course catalogues, ECLIPS and Handbook entries across all courses and programs.
• Undertake Faculty term planning activities including completion of accurate Clash Free Course Combinations (CFCCs), Enrolment Requirement Groups (ERGs), and ensuring all changes to programs and courses have been accounted for.
• Maintain, support and coordinate results processing as it relates to late entry results, changes, disputed marks and unresolved marks.
• Support the Faculty through the completion and compiling of data and reporting relating to Academic Quality.

Skills and Experience:

To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment. (please review the Position Description for a full list of Skills and Experience)

• Relevant tertiary qualifications and/or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
• High-level understanding of course coordination, handbook requirements, Teaching Support logistics and program administration.
• Proven experience working with different university systems, particularly in relation to program and course curriculum management.
• Consistently demonstrates a keen eye for even the smallest details, ensuring accuracy and precision in all tasks, minimising errors, and producing high-quality work.
• Excellent problem solving, communication, analytical and organisational skills with an ability to meet deadlines and to identify gaps in service and make suggestions for improvement.
• Expertise in a range of computing skills including Power BI, word processing, spreadsheets, and databases and a willingness to learn new systems.

Pre-Employment Checks:

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks:

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply:

Submit both a Cover Letter and CV online via the UNSW Job Board before Monday 25th May 2026 by 11:30pm. Please ensure your Cover Letter addresses the core Skills and Experience mentioned in the advert (no more than 2 pages). Get in Touch:Any applications sent to the contacts below will not be accepted. If you have questions about the role, please contact Elizabeth Pink at e.pink@unsw.edu.au If you have questions about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au