"Educational Aide"

Job Description Summary

Application Deadline: This advertisement is open continuously and for multiple positions. Applications are reviewed on a need-by basis.

The Lawrence W. Tyree Library located at Santa Fe Colleges Northwest Campus supports the colleges mission, goals, and curriculum with knowledgeable staff, appropriate resources, and an environment that promotes user success and life-long learning.

The library is hiring multiple educational aides to perform duties essential to library circulation, collection maintenance, and the provision of quality library services. The Educational Aide will maintain a functional and efficient work environment and ensure compliance with SF and FERPA policies.

Job Description

Responsibilities and Duties:

• Provides a professional, helpful, and welcoming atmosphere by greeting to, responding to, and directing visitors at the Tyree Library service desks on the NW campus.
• Accepts, screens, and routes telephone calls concerning activities and operations of the library, directing inquiries as appropriate.
• Provides some front-line level of resolution to questions or concerns while making appropriate referrals as necessary.
• Assists library users with borrowing materials, study room reservations, computers, printing, Wi-Fi-, and general library questions.
• Shelves and assists in the maintenance of library materials.
• Regularly moves throughout the interior and exterior of the building to identify and communicate any safety or policy concerns/needs.
• Operates and maintains office equipment such as copy machines, laminators, and document shredders to scan documents, print documents, etc.
• Ensures rooms are cleanly by wiping down desks in the testing room, computer lab, breakroom, and sanitizing desks/chairs.
• Provides general administrative support for Library staff.
• Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

QUALIFICATIONS

Required:

Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.

Additional Requirements:

A criminal background check will be conducted.

Preferred:

Availability to work mornings, nights, and/or weekends.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu