EEO Case Manager

Position Description

Manages responsibilities associated with the University's compliance obligations and institutional policies. Responds to reports and complaints by collecting the relevant facts and evidence related to the reported incident. Performs varied and complex administrative work to support office and to facilitate timely response and resolution of complaints.

Major/Essential Functions

• Perform administrative work that supports the Office of Equal Opportunity by assisting with and monitoring the processing of cases in a timely manner and in compliance with institutional policies and applicable laws relating to equal opportunity, non-discrimination, Title VI, Title VII, and Title IX.
• Assist and support the investigative team by providing initial outreach after a report is received. Conduct confidential intake interviews to gather initial information from constituents with complaints and to determine the appropriate level of intervention/response and applicable operating policies and procedures. Work closely with investigators by scheduling meetings with parties and witnesses, gathering evidence, and following up with any response actions.
• Facilitate organization and maintenance of case files including updating case records and assignments, managing online reporting sources, maintaining the document retention system and/or case management system, and communicating regularly with the Title VI Coordinators for each component institution concerning the status and disposition of Title VI cases.
• Analyze and compile data in order to prepare required compliance reports and to respond to other records requests.
• Draft documents, letters, memos, research issues, and prepare supporting documentation for investigations.
• Ability to learn, understand, and apply the office's specific complaint procedures and compliance areas such as Title VI, Title VII, and Title IX. Participate in annual training and development as required by state and federal law.
• Communicate effectively, orally and in writing with co-workers and constituents, and maintain confidentiality regarding all communications.
• Assist with other duties as assigned.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job-related education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

Ability to perform administrative work and to gain knowledge of applicable institutional operating policies, federal and state equal opportunity and anti-discrimination laws and regulations. Proficient computer skills, including Microsoft word, PowerPoint, and Excel, and excellent writing skills.