Employment Services Officer

Job Details

University of Nottingham Ningbo China is seeking to recruit an Employment Services Officer, HR Operations team in Human Resources Office

Your key responsibilities include:

• Manage the full employment contract lifecycle, including preparation, issuance, amendments and renewals, ensuring accuracy, compliance and a seamless experience for staff.
• Administer staff benefits, allowances and employment-related payments, including enrolment, claims processing, record maintenance, staff communications and payment processing, ensuring entitlements are delivered accurately, on time and in compliance with relevant requirements.
• Support and enhance the overall employee experience by managing HR service channels, handling employment enquiries, supporting talent subsidy applications, and delivering staff information sessions where required.
• Manage employee exit processes, including offboarding administration, exit documentation and exit interviews where required, ensuring a smooth and professional offboarding experience.
• Develop and maintain effective working relationships with government authorities, regulatory bodies and external service providers, ensuring vendor performance meets agreed standards and contractual requirements.
• Coordinate across HR teams and with internal and external stakeholders to ensure joined-up, high-quality service delivery, while identifying opportunities to improve employment services, staff experience, processes, SOPs and service documentation in response to operational needs and legislative or regulatory changes.
• Maintain accurate employment data and records, conduct analysis, and produce reports and management information to support informed decision-making and external compliance requirements.
• Provide guidance, work review and coaching to junior team members where applicable, supporting consistent service standards and capability development within the team.
• Take on additional HR projects and responsibilities as assigned, contributing flexibly to the broader goals of the HR function.

About You

• You hold a bachelor s degree or above in HR, Business, Communication or a related discipline, with a minimum of three years relevant HR operational experience and good knowledge of employment legislation, labour regulations, staff benefits administration and HR operational practices.
• You are highly organised, detail-oriented and analytical, with strong planning, time management, data analysis and reporting skills, and the ability to manage multiple priorities without compromising accuracy.
• You communicate with confidence and clarity in both Chinese and English, with strong verbal, written and presentation skills to engage effectively with staff, managers, vendors, government authorities and other stakeholders.
• You bring a service-oriented mindset and a strong commitment to staff experience, with the interpersonal skills to build trust and maintain effective working relationships across teams.
• You are proactive, adaptable and resilient, with the ability to balance day-to-day operational delivery with longer-term service improvement initiatives.
• You act with integrity and discretion, handling confidential and sensitive information with a high level of professionalism.
• Experience in process improvement, vendor management, HR systems or providing guidance to junior staff would be a strong advantage.
• A master s degree, professional HR certification, overseas study experience, or prior experience in international organisations, Sino-foreign joint ventures or higher education institutions would be advantageous.

About Us

Join a unique British University in China. The University of Nottingham Ningbo China (UNNC) was the first Sino-foreign university to open its doors in China. Located in Ningbo, this award winning campus offering a UK style education has grown to establish a student body of over 10,000 in just 22 years.

How to Apply

Applicants wishing to apply for a vacancy should submit the following documents by email to: job@nottingham.edu.cn before 23:59 (Beijing Time) on the 13 July 2026.

Please include: Vacancy reference number & title, Resume, Cover Letter, Application Form

Your Remuneration, Benefits and Support

The post will be offered on a fixed term contract for 3 years and a probation of 6 months with University of Nottingham Ningbo China.