Job Title
Endpoint Lifecycle Lead
Agency
Tarleton State University
Department
Endpoint Services
Proposed Minimum Salary
Commensurate
Job Location
Stephenville, Texas
Job Type
Staff
Job Description
Tarleton State University, a distinguished Doctoral National
Comprehensive University, invites applications for the position of
Endpoint Lifecycle Lead in the Department of
Division of
Information Technology Solutions. As part of a vibrant academic
community dedicated to excellence in teaching, research, and
service, this role offers the opportunity to contribute
meaningfully to a university that values innovation, collaboration,
and inclusive growth. Join us in advancing knowledge and
transforming lives—on campus and beyond.
Tarleton State
University continues to grow its impact across Texas, with four
distinct campuses located in
Stephenville, Fort Worth,
RELLIS-Bryan and Waco, along with a robust
online
community that extends our reach even further.
At the heart of it all is
Stephenville, where Tarleton State
offers a dynamic environment for faculty and staff. From a lively
live music scene and numerous local festivals to rich traditions
rooted in the surrounding community, Stephenville provides a
vibrant and welcoming atmosphere.
No matter where you're located—on campus or online—you are part of
a mission that
transforms lives and
makes a
difference across the state of Texas and beyond.
________________________________________________________________________
Important Immigration Information:
A Presidential proclamation issued on September 19, 2025,
imposes a $100,000 fee on new H-1B petitions filed after September
21, 2025. Please be advised that Tarleton State University will NOT
pay this fee. Therefore, if you need immigration sponsorship for
your employment, we recommend that you consult with your private
immigration counsel at your own expense to ascertain whether your
current immigration status would make a potential offer of
employment from Tarleton State University subject to this
fee.
In addition, on January 27, 2026, Texas Governor Abbot issued a
moratorium on the filing of any new H-1B unless approved by the
Texas Workforce Commission. Accordingly, if you will now or in the
future require sponsorship for employment visa status this
moratorium may affect our ability to employ you should you be
selected as the final candidate.
The Endpoint Lifecycle Lead, under the general direction of the
Manager of Endpoint Client Services, serves as the technical and
operational lead for the lifecycle management of University-owned
endpoint technology. The position coordinates endpoint technology
from initial intake and deployment through inventory management,
support, refresh, reassignment, recovery, and retirement.
The Endpoint Lifecycle Lead provides operational leadership for
endpoint asset management and enterprise printing services
supporting faculty, staff, and students. The position administers
and supports PaperCut, Pharos, and related printing technologies
and supports endpoint management platforms, including JAMF and
Intune, as they relate to device enrollment, deployment, inventory,
compliance, and lifecycle management.
This position serves as a senior technical resource within Endpoint
Client Services and coordinates lifecycle activities with endpoint
support personnel, the Service Desk, endpoint engineering,
infrastructure, information security, university departments, and
external vendors. The position evaluates and appropriately uses
University-approved artificial intelligence, automation, and
emerging technologies to improve operational efficiency,
documentation, reporting, troubleshooting, and customer
service.
The Endpoint Lifecycle Lead provides technical guidance and
coordinates work activities involving support personnel and student
employees but does not have direct supervisory responsibility.
Serves as Campus Security Authority (CSA).
Work Hours: Monday–Friday, 8:00 AM–5:00 PM, or as work
requirements indicate, which may include after-hours work as
needed.
Security Designation: This is a CJIS Level 3
security-sensitive position and requires a Criminal Justice
Information System fingerprint background check and applicable CJIS
training.
Essential Duties and Responsibilities
35% – Endpoint Lifecycle Management
- Leads and coordinates the lifecycle of University-owned
endpoint technology, including computers, tablets, peripherals, and
related devices, from acquisition through retirement and
disposal.
Coordinates device intake, deployment, assignment, refresh,
reassignment, recovery, warranty service, replacement, and
retirement activities.
Plans, schedules, and executes University endpoint refresh and
replacement initiatives in coordination with university departments
and ITS teams.
Coordinates endpoint technology requirements associated with
employee onboarding, position changes, replacement devices, and
other institutional technology needs.
Monitors equipment availability, inventory levels, warranty
status, and hardware lifecycle requirements to support operational
readiness.
Assists with lifecycle forecasting, technology replacement
planning, and operational budgeting activities.
Develops, implements, and maintains standardized lifecycle
processes and procedures to promote consistency, accountability,
and effective stewardship of University technology resources.
20% – Asset and Inventory Management
- Provides operational leadership for endpoint asset and
inventory management programs and processes.
- Ensures endpoint asset information is accurately maintained
within asset, inventory, and IT service management systems
throughout the equipment lifecycle.
- Coordinates inventory audits, reconciliation activities, asset
transfers, recoveries, and disposition processes to maintain asset
accountability.
- Develops and analyzes inventory, utilization, lifecycle,
refresh, and operational reports to identify trends, risks,
discrepancies, and improvement opportunities.
- Supports inventory forecasting and implements process
improvements, automation, and system enhancements to improve data
integrity and operational efficiency.
15% – Enterprise Print Services
- Provides administration, operational support, and technical
leadership for University print-management technologies and
services.
- Administers and supports PaperCut, Pharos, print servers, print
queues, secure printing, mobile printing, and related enterprise
print solutions.
- Coordinates deployment, configuration, relocation, replacement,
and retirement of University printing equipment and services.
- Serves as an escalation resource for complex printing issues
and coordinates resolution with vendors, service providers, and ITS
teams.
- Evaluates printing requirements and provides recommendations
that support standardization, operational efficiency, cost
management, and service improvement.
- Develops operational reports, procedures, standards, and
documentation supporting effective print-service management.
15% – Technical Leadership and Escalation
- Serves as a senior technical resource and escalation point for
complex endpoint, operating system, peripheral, lifecycle, and
printing-related issues.
- Provides technical guidance, mentoring, and work coordination
to Endpoint Client Services personnel and student employees.
- Assists support personnel with advanced troubleshooting, vendor
engagement, and cross-functional issue resolution involving
multiple ITS teams.
- Evaluates endpoint hardware, software, peripherals, and related
technologies and provides recommendations regarding adoption and
supportability.
- Promotes and supports consistent technical standards,
operational practices, and customer service expectations across
endpoint services
10% – Endpoint Management, Automation, Artificial Intelligence and
Continuous Improvement
- Supports endpoint management platforms, including JAMF,
Microsoft Intune, and other approved technologies used for device
enrollment, deployment, inventory, compliance, and lifecycle
management.
- Coordinates device enrollment and management activities and
collaborates with technical teams regarding endpoint configuration,
security, compliance, and deployment standards.
- Identifies opportunities to improve operational efficiency
through automation, process improvement, artificial intelligence,
system integrations, and emerging technologies.
- Develops and supports automated workflows, reporting solutions,
and technology enhancements that improve service delivery,
consistency, and data quality.
- Develops and maintains technical documentation, standards,
procedures, workflows, and knowledge resources.
- Researches, evaluates, and maintains current knowledge of
emerging endpoint, automation, and service-management
technologies.
5% – Other Duties
- Supports ITS leadership in implementing technology policies,
procedures, standards, and strategic initiatives.
- Supports compliance with University, System, state, federal,
CJIS, and other applicable regulatory requirements.
- Participates in technology projects and initiatives as
assigned.
- Performs other duties as assigned
Minimum Qualifications
Required Education and Experience
- Bachelor's degree in a technology-related field or equivalent
combination of education and experience.
- Five years of related experience in computer support, endpoint
technology, asset management, or related information technology
functions including experience supporting Windows and macOS
operating systems and demonstrated experience providing advanced
technical support in an enterprise environment.
Knowledge, Skills and Abilities
- Knowledge of endpoint hardware, software, operating systems,
peripherals, endpoint-management technologies, and enterprise
end-user support practices.
- Knowledge of endpoint lifecycle management, IT asset and
inventory management, and enterprise print-management technologies
and services.
- Knowledge of information security, privacy, data governance,
compliance requirements, and the appropriate use of automation,
artificial intelligence, and emerging technologies within
enterprise information technology environments.
- Knowledge of troubleshooting methodologies, customer service
principles, project coordination, and process improvement
practices.
- Ability to analyze operational, lifecycle, inventory, asset,
and service data and develop meaningful reports, recommendations,
and forecasting information to support decision-making.
- Ability to develop and maintain technical documentation,
procedures, standards, workflows, and knowledge resources.
- Ability to identify and implement opportunities for operational
improvement through automation, technology solutions, and process
optimization.
- Ability to provide technical leadership, coordinate activities
across teams, and effectively work with technical and non-technical
customers, vendors, and stakeholders without direct supervisory
responsibility.
- Ability to maintain the security and integrity of University
technology systems, data, and critical infrastructure, including
communications systems, computer networks and systems, and
cybersecurity systems.
- Ability to multitask, establish priorities, work cooperatively
with others, and demonstrate excellent written communication,
analytical, interpersonal, organizational, and problem-solving
skills.
- Ability to maintain the security and integrity of critical
infrastructure, which may include communications systems, computer
networks and systems, cybersecurity systems, electrical grid,
hazardous waste treatment system, or water treatment system.
Preferred Qualifications
- Experience with endpoint lifecycle management, IT asset
management, or enterprise device refresh programs.
- Experience administering or supporting JAMF or comparable
endpoint-management platforms.
- Experience administering or supporting PaperCut or comparable
enterprise print-management systems.
- Experience with IT service management and asset-management
platforms.
- Experience developing automation, scripts, workflows,
integrations, or AI-assisted processes that improve IT
operations.
- Experience supporting technology within higher education or a
similarly complex enterprise environment.
- Relevant industry certifications related to endpoint support,
Apple device management, Microsoft technologies, IT service
management, asset management, automation, or related
technologies.
Security-Sensitive Position / CJIS Requirement
This is a
CJIS Level 3 security-sensitive position.
Personnel with information technology roles may have access to the
Criminal Justice Information System, including system
administrators, security administrators, network administrators,
and other information technology personnel.
As a condition of employment, the individual in this position will
be required to successfully complete a
Criminal Justice
Information System Fingerprint Background Check and, within the
required timeframe following employment, successfully complete
applicable CJIS security training. The individual must successfully
complete periodic training and other requirements necessary to
retain and maintain assigned CJIS responsibilities and
access.
Compensation & Benefits
Salary: Commensurate with experience
Salary Range:
The target base annual salary range is $53,496 up to $56,500 and
may be negotiable based on funding availability and candidate
experience/skillset in relation to the minimum requirements of this
position.
We are proud to offer a comprehensive benefits package for
full-time and qualified part-time employees. Our
Careers Page
offers an overview of the great benefits we offer; for detailed
information visit our
Benefits Information
page.
Qualified candidates are encouraged to submit a completed
application for consideration. Initial review of applications will
begin immediately and continue until position is filled.
Application Procedure:
During the application process applicants have one opportunity to
enter the requested information, upload documents and Submit the
application. Applicants will not be able to make changes or add
additional documents once the application materials have been
submitted via "Submit" action.
Employment applications must include:
- Completed online application
- Cover Letter / Letter of Interest addressing
qualifications
- Curriculum Vitae or Resume
- At least 3 current professional references and their full
contact information
Applications received by Tarleton State University must have all
job application data entered. Failure to provide all job
application data could result in an invalid submission and a
rejected application. “See resume” is not an acceptable entry in
the job application. Incomplete applications will not be
considered.
All positions are security-sensitive. Applicants are subject to a
criminal history investigation, and employment is contingent upon
the institution’s verification of credentials and/or other
information required by the institution’s procedures, including the
completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.