Engagement Officer

University of East Anglia - Student and Academic Services - Student Journey and Support Services

Location: Norwich

Salary: £25,249 per annum pro rata, dependent on skills and experience, with an annual increment up to £26,093 per annum pro rata.

Hours: Full Time

Contract Type: Fixed-Term/Contract

Job Ref: SC4971

Starting salary from £25,249 per annum pro rata, dependent on skills and experience, with an annual increment up to £26,093 per annum pro rata.

Two exciting opportunities have arisen to join our Student Journey and Support Services Division as an Engagement Officer. These roles play a vital part in supporting students whose attendance or engagement is below expected levels, ensuring they receive timely guidance and access to the support they need to succeed.

As an Engagement Officer, you will work with students who have been identified through our Student Engagement Procedure. You will reach out to students whose engagement is causing concern, explore any barriers impacting their studies, and help signpost them to appropriate support services including wellbeing, academic, and pastoral teams. You will also monitor students who continue not to meet required parameters and ensure these concerns are flagged to the relevant School or Embedded Team colleagues.

You will be responsible for reviewing and interpreting attendance and engagement data, liaising with Schools to understand their parameters, and identifying students who require additional follow-up. Attention to detail, and excellent communication skills will be key as you provide clear, supportive, and accurate advice to students at key points in their academic journey.

These roles also include maintaining accurate records, responding proactively to enquiries, and delivering high-quality customer service to staff and students across a range of channels. You will play an important role in presenting a positive image of the University, tailoring messages appropriately and ensuring students feel informed and supported throughout their engagement.

We are looking for a motivated and well-organised individuals who are confident working with data, comfortable communicating with a diverse range of students, and committed to providing an excellent level of service. Experience working in a customer-focused environment would be an advantage.

If you are someone who enjoys helping others, thrives on accuracy and communication, and is excited by the opportunity to support student success across the University, we would be delighted to hear from you.

These full-time posts are available from 18 May 2026 on a fixed term basis for 2 years, term time only (working 39 weeks per year).

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Further information on our great benefits package, including 34 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.

Closing date: 24 April 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.