Job Details
Job Title: Enrollment Advisor
Location: Dalton State College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 300540
About Us
Dalton State College delivers a transformational education experience in a community serving more than 5,000 students through its two campuses and online programs. A member of the University System of Georgia, we provide access to high-quality bachelor's degrees, associate degrees, and career and teaching certificate programs that are responsive to regional and state needs.
Located about 90 minutes from Atlanta and 30 minutes from Chattanooga, Dalton State is nestled in the foothills of the Appalachian Mountains in northwest Georgia and is surrounded by abundant outdoor recreation opportunities. We attract students from 35 countries and 26 states. Approximately half of our students are first-generation college students. Dalton State is Georgia's first federally-designated Hispanic-Serving Institution (HSI); through this designation, we administer a Title V and a Title III HSI STEM Grant program that benefit all students.
Our mission and values undergird our commitment to creating a sense of belonging for all students and to ensuring their success. Dalton State was ranked #1 in the nation for Student Experience in The Wall Street Journal/College Pulse 2024 Best Colleges in the U.S. rankings and the #2 most recommended institution in the country in 2025. In addition, we are proud to have been recognized in 2024 as one of 75 "Great Colleges to Work For" by ModernThink, along with an Honor Roll distinction.
Job Summary
This position performs specialized duties in the provision of assistance to students and potential students with Enrollment Services processes related to Admissions, Financial Aid, and Registrar.
A complete application must include:
- Cover letter
- Resume
- List of three professional references: please include full name, job title, organization, phone number and email address, a brief description of relationship with reference. Include current and/or past employer.
Review of applications will begin on July 16, 2026. The position will remain open until filled.
Minimum hourly rate is $18.03.
Benefits Include:
- Healthcare options
- Retirement option: Teachers Retirement Systems (TRS)
- Tuition assistance
- $100 Well-being rewards
- 13 paid holidays
- Paid vacation and sick leave
- Paid parental leave
- Winter break (December holidays)
- USG Benefits
Responsibilities
Provides specialized assistance to students - 65%
- Assists all escalations for enrollment related assistance for potential students, current students, and community members.
- Provides information and assistance on matters related to admissions, financial aid, and student records.
- Assists customers in completing financial aid documents.
- Assists customers in completing admissions applications.
- Assists customers with transcript orders and graduation applications.
- Assists customers with petitions for residency, tuition classification, and tuition waivers.
- Provides information on transfer credits.
- Advises students on financial aid processes and regulations.
- Advises students on admission and readmission processes and regulations.
- Advises students on records processes and regulations related to graduation, transfer equivalency, and residency
Receives & responds to referrals & emails from Financial Aid, Registrar's Office, and Admissions. - 20%
- Receives and evaluates referred customers.
- Receives and responds to escalations referred to campus from the call center.
- Receives and responds to all emails received by Admissions, Financial Aid, and Registrar email accounts.
- Provides student information and assistance based on each student's requirements.
- Resolves student related enrollment issues.
- Escalates student related enrollment issues as needed.
Performs a variety of related duties. - 15%
- Visits high schools to assist with FAFSA completion.
- Visits high schools to assist with Apply to College days.
- Attends outreach events like Preview Day and other institutional outreach events.
- Provides additional support for Enrollment Services on Orientation Days.
- Creates and presents presentations on Enrollment Services areas (Financial Aid, Admissions, Registrar) for Perspective classes and students and Parents at Orientation.
- Provides back up coverage for the Enrollment Assistant in the Office of Enrollment Services.
- Tracks and updates submitted documents.
Required Qualifications
Educational Requirements
Associates degree required, or equivalent combination of education and/or related work experience.
Required Experience
One year of related experience required.
Preferred Qualifications
Preferred Educational Qualifications
Baccalaureate degree
Bilingual preferred.
Knowledge, Skills, & Abilities
KNOWLEDGE
-Knowledge of college policies and procedures.
-Knowledge of computers and job-related software programs.
-Knowledge of CRM and student information systems.
-Knowledge of customer service principles and practices.
-Knowledge of Family Education Rights and Privacy Act guidelines.
-Knowledge of college enrollment services policies and procedures.
-Knowledge of state and federal financial aid regulations.
-Knowledge of state residency regulations.
-Knowledge of USG and state lawful presence policies.
SKILLS
-Skill in the provision of customer services.
-Skill in decision making and problem solving.
-Skill in the completion of a variety of reports.
-Skill in oral and written communication.
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