Enrollment Counselor (2 Positions)

Reporting to the Senior Director of Student Outreach and Recruitment and taking lead assignments from the Assistant Director of SJSU Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach, the Counselor serves as the University’s point of contact for online degree seekers. The Counselor will perform complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies, and procedures, and fully support the applicant to resolve issues during the application process. The incumbent will also support numerous online and on campus recruitment events for SJSU Online and Student Outreach and Recruitment.