"Enrollment Counselor"

Job Details

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Position Description

The Enrollment Counselor will join a vibrant and enthusiastic Graduate and Online Undergraduate (G&O) Enrollment team at a university experiencing significant growth. Reporting to the Associate Director of Enrollment, the Enrollment Counselor will be responsible for managing a full recruitment territory across specific academic programs and providing excellent customer service to prospects from initial contact through enrollment in their selected academic program. In addition, they will be responsible for helping to maintain a culture of positivity, collaboration, and efficiency within a team that both works hard and celebrates team successes.

Position Responsibilities

• Meets or exceeds recruitment goals by promoting assigned Eastern programs to a diverse student inquiry population. Manages students from initial inquiry through enrollment while assisting them with meeting application and registration deadlines.
• Communicates with prospective and current applicants through phone calls, emails, appointments, and virtual engagements. Serves as a partner in student retention by offering high customer service at each stage of the enrollment process.
• Demonstrates proficiency in G&O program offerings; Participates in ongoing training regarding all Eastern offerings, CRM (Salesforce/TargetX), document management software (Perceptive Web), and policy changes.
• Participates in regular team meetings.
• Updates the operations team and maintains applicant records and admissions credentials within Salesforce/TargetX.
• Responsible for networking with a variety of contacts including current students to promote G&O programs and generate referrals.
• Conducts & schedules enthusiastic noontime or evening virtual information sessions/open houses for prospective students. May be asked to attend professional networking events to assist in the growth of the University brand.
• Works collaboratively with the rest of the enrollment team, student services, academic advising, & financial aid, acting as a liaison between the student and specific department to facilitate a positive student experience.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation.
• Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.
• Performs other duties as assigned.

Qualifications

General Requirements

1. Demonstrate personal Christian faith and an affirmation of the EU Mission and ethos.
2. Show evidence of personal and professional integrity and character.
3. Demonstrate commitment to the student-focused and value-centered characteristics of the university as articulated in the EU Mission, Vision and Core Commitments.
4. Flexible, team-oriented, collaborative, positive work ethos and attitude.
5. Bachelor’s degree preferred from an accredited college or university.
6. Possess a valid Pennsylvania Driver’s License and suitable driving record.
7. Experience in higher education enrollment preferred.

Basic Competency Requirements

8. Ability to effectively manage a fluid portfolio of prospective students.
9. Competence in desktop software, spreadsheet and database management.
10. Strong business, analytical and creative acumen.
11. Evidence of capacity for strategy and tactical implementation.
12. Research acumen; capacity to collect, manage, analyze and apply data to inform enrollment management strategies, tactics, planning and practices.
13. Ability to render timely decisions in a fast-paced, competitive higher education market.
14. Strong written and oral communication skills.

Ideal Competency Requirements

15. Demonstrated commitment to diversity.
16. Understand the requirements for institutional success in the higher education marketplace of the Philadelphia region and beyond.

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.