"Enrollment Services Generalist"

POSITION SUMMARY

Under the supervision of the Assistant Director of the Onestop or designee, the Enrollment Services Generalist is cross-trained in basic tier one service-related concerns in BCC’s One-Stop Center. The One-Stop Enrollment Services Generalist provides support and is knowledgeable of basic functions related to enrollment, registration, student records, student financial aid, scholarship programs, placement testing, advising, college life, career services, on-line resources, and academic support services.

Responsibilities included but are not limited to:

1. Student Engagement and Support:
   • Serves as the primary point of contact for students, parents, and visitors who come to the Enrollment Services One-Stop Center.
   • Responds to inquiries via in-person, phone, email, and text/chat, offering comprehensive and accurate information regarding admission procedures, registration, and financial aid. Maintains records of all interactions through appropriate software.
   • Engages in initial front facing interactions with students and parents. Provides the highest level of customer service in assisting students with the desired service when entering the One Stop.
   • Demonstrates a working knowledge of other College departments and their functions to ensure students are aware of academic support services, counseling, and extracurricular activities.
   • Assesses students’ needs and queues them accordingly in the Q-Flow Student System.
   • Maintains records of students served and services through the Q-Flow Student System.
2. Admissions and Testing:
   • Assists students in the enrollment process by providing basic application assistance and information regarding placement testing, waivers, multiple measures, etc.
   • Provides support for the administration and proctoring of tests within the One-Stop.
   • Provides basic information on BCC policies related to transfer, readmission, stop-outs, visiting, non-degree, and high school students.
3. Advising, Career, Transfer, and Guidance:
   • Conducts academic advising, career, and transfer screenings, ensuring students are appropriately queued to advisors/counselors.
   • Assists students in selecting course sections and understanding basic advising and general education requirements.
4. Registration, Documentation, and Record Management:
   • Provides basic registration assistance to students.
   • Maintains accurate and organized student records and performs scanning and verification of documents as needed.
   • Reviews and processes enrollment-related paperwork, ensuring its accuracy and timeliness.
   • Processes Laserfiche forms including but not limited to: Remote Registration Forms, Withdrawal Forms, Change of Student Data Forms, Enrollment Verification Forms
5. Financial Aid and Scholarship Support:
   • Possesses a strong understanding of the financial aid application process, including the ability to explain eligibility requirements, provide basic award information, and collect required documentation from students.
   • Provides basic information about scholarship opportunities.
6. Payment and Billing:
   • Offers support for students regarding tuition, fees, payment options, and payment deadlines and refers to the Bursar as necessary.
   • Assists students in setting up payment plans and utilizing self-service payment methods.
7. Technology and Systems:
   • Proficiently uses enrollment-related software and databases to access and update student information (Ellucian Colleague, self-service, etc.).
8. Continuous Improvement:
   • Participates in internal College training and professional development opportunities to stay updated on enrollment services policies, procedures, and regulations.
   • Collaborates with supervisors to proactively identify areas for process improvement and suggest enhancements to streamline the enrollment process and enhance the student experience.
   • Maintains knowledge of college policies and procedures and remains current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, class registration, add/drop and withdrawal from classes.
9. Performs other related duties and attends functions as assigned.

SPECIAL SKILLS AND QUALIFICATIONS

Education: Associate’s degree required.

Experience: Three (3) Years’ experience in higher education or in the private business sector with specific experience in customer services (preferably student services).

Other: Flexible schedule to meet department needs. Some evenings, weekends and extended hours may be required.

Knowledge, Skills, and Abilities: Demonstrates understanding of the community college mission and practices a policy of inclusion. Able to communicate effectively with a diverse population. Exhibits proficiency in all aspects of Microsoft Office suite, Ellucian’s Colleague, and other software that serves students and stakeholders. Committed to assisting students and providing awareness to the community all while striving to provide excellent customer service. Displays strong interpersonal and communication skills, with a high level of empathy and active listening. Displays knowledge of enrollment services processes and regulations and exhibits proficiency in using enrollment-related software and databases. Able to manage multiple tasks, perform well under pressure, meet deadlines, and adapt to changing technology and procedures.

Exhibits strong skills in:

• Problem Solving
• Organization with Attention to Detail
• Technology
• Interpersonal Interactions
• Customer Service
• Collaboration
• Oral and Written Communication
• Collaboration and Teamwork
• Student Centeredness
• Learning New Processes and Technologies Quickly
• Ability to Plan, Organize and Report on Outcomes

SALARY AND BENEFITS

• Annual Salary is $45,000-$49,500
• NJ Educator's Health Plan with Free Dental and Vision. NJ State Pension Plan.
• 403B plan
• Tuition Reimbursement/Waiver
• 13 vacation days, 15 sick days, 4 personal days, 2 floating holidays, 3 Partial Sick Days, all designated holidays and 5 non-designated holidays a year.