Enrollment Services Specialist I

Job Description

Salary: $34.14 - $37.64 per hour
Job Type: Full-time
Location: Kentfield & Indian Valley (Novato) - In Person, CA

Priority Screening Date: May 11, 2026 Enrollment Services Specialist I Open Until Filled *More than one applicant may be hired from this posting.*

POSITION OVERVIEW

Under general direction, performs technical clerical support and customer service functions related to the admissions, enrollment and financial aid processes; provides general information regarding enrollment and registration for credit and non-credit courses and for application for financial aid; accepts and provides preliminary review of student documents; uploads and maintains student records including those related to applications for grants and state and federal financial aid programs; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

An Enrollment Services Specialist I is distinguished from an Enrollment Services Specialist II in that an incumbent in the latter class performs the full range of enrollment services and student support including accepting, reviewing and processing applications, petitions and financial documents, determining eligibility for financial aid and maintaining student data used for admissions, enrollment and financial aid.

Essential Functions

• Serves as an informational resource to current, returning and prospective students, personnel, faculty, outside agencies and the public regarding student enrollment, admissions, registration, financial aid processing, and access to official records; responds in person, over the phone or electronically; explains eligibility, deadlines and requirements; provides technical assistance and guidance to students in the interpretation, clarification and application of enrollment and registration regulations, guidelines, procedures and policies.
• Creates and maintains a variety of student records; verifies identification, student status and academic progress; prepares, verifies, processes and posts information and documents to various records and student information systems; assists with auditing and reconciling all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures.
• Explains and assists students with understanding and completing financial aid applications and forms; explains deadlines and disbursement dates; refers students to other departments as necessary to obtain required documentation; reviews financial aid documents and applications for completeness and consistency of information and begins processing.
• Identifies duplicate student accounts and requests account mergers.
• Registers and processes student course adds, drops and transfers using student information systems.
• Provides information, instruction and training to student workers on unitwork processes and technical, legal and regulatory requirements.
• Fosters an environment that embraces equity-minded practices, integrity, trust, and respect. Supports, implements, and promotes compliance with the District's Diversity and Equal Employment Opportunity Plan in all aspects of employment and education.

OTHER DUTIES

• Attends meetings as assigned.
• Represents the College and/or department on internal and external committees, as directed.
• Refers people to other offices, services, campus locations and resources as appropriate.
• Performs related duties as assigned.

Requirements & Desirables

REQUIREMENTS

Education and Experience:

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school and some college classes and one year of increasingly responsible experience providing clerical support or complex customer service involving processing enrollment and financial documents; or an equivalent combination of training and experience; and
• Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, sexual orientation, and ethnic backgrounds of community college students.

DESIRABLE QUALIFICATIONS

• A bachelor's degree and experience in an Admissions and Records or Financial Aid office.
• A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Bilingual skills in Spanish is desired.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Departmental operations and the practices, procedures and techniques involved in processing enrollment forms and applications and related student enrollment, registration and financial aid activities.
• Sections of the California Education Code applicable to assigned responsibilities.
• The Family Educational Rights and Privacy Act (FERPA) and other state and federal laws, rules, regulations and policies governing student admissions, records and financial aid.
• Student recordkeeping practices and procedures for processing and reporting student records and financial data.
• Safety policies and safe work practices applicable to the work being performed.

Skills and Abilities to:

• Understand and be sensitive to and respectful of the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of community college students, faculty and staff.
• Serve as a technical resource to students, personnel, faculty, outside agencies and the public regarding student enrollment, admissions, registration and financial aid.
• Respond calmly, patiently and effectively in-person, by telephone and electronically to a high volume of varying inquiries and requests.
• Analyze situations accurately, exercise sound judgment and adopt effective courses of action.
• Work independently in the absence of supervision.
• Prepare clear, concise and comprehensive spreadsheets, correspondence, reports and other written materials.
• Learn and maintain knowledge of regulations, policies and application requirements for the department.
• Understand, interpret, explain and apply applicable complex rules, regulations, policies and procedures, laws, codes and ordinances.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Operate a computer and use standard business software.
• Establish and maintain cooperative and effective working relationships with others.

WORK SCHEDULE

Campus: Kentfield and IVC (Novato)
Full-time Equivalent: 1.0 - Full-time
Months per Year: 12
Work Days/Hours:
Monday - Friday or Tuesday - Saturday
37.5 Hours per Week
Availability to work up to two evening shifts per week (11:30 a.m. - 7:30 p.m.) and/or Saturday 9 a.m. - 2 p.m. as assigned.