Enrollment Services Staff

Refers general public and students to appropriate college resources.

QUALIFICATIONS

MANDATORY: High school diploma or equivalent, and at least 2 years of experience in customer service. Demonstrated ability to work successfully under pressure and meeting deadlines. A working knowledge of word processing, database and/or spreadsheet application is required. Ability to interact with a highly diverse population in a positive and courteous manner. Strong written and oral communication skills. Ability to keep accurate records and maintain confidentiality. Ability to operate standard office equipment.

Ability to multi-task in a high traffic/busy environment. Must be or become familiar with policies and programs related to department served. Must be able to deal tactfully with the public both in person and via telephone; maintain cooperative effective working relationships with faculty, staff and students; and actively support a teamwork environment.

ESSENTIAL FUNCTIONS

• Acts as the primary point of contact for students in processing admissions and registration related documents, and financial aid information and processes. Act as the primary cashier for students and the first point of contact for all inquiries relating to the College.
• Assist prospective students, current students, staff, faculty, and the public by providing general information regarding program availability, requirements, college admission policies, and other functions of the Student Services Center.
• Assist prospective students with information on application materials for admissions and financial aid, including helping students fill out FAFSA and Student Loan documents online. Receive application materials and check for completeness. Assist students with registration, add/drops, and student withdrawals.
• Answer questions in person, via the Internet, U.S. mail or by phone regarding college policies and procedures including but not limited to Admissions, Advising, Registration, New Student Orientation, Financial Aid, Testing and other student services. Refer students as appropriate.
• Active participation during each registration period to assist with problems and questions.
• Provide proactive services to a diverse population including non-native speakers, international students, high school students and other community members whose needs and interests vary.
• Schedule necessary follow-up appointments/visits for prospective students or other interested individuals for the following: campus tours, admission, advising, financial aid, housing or other appropriate appointments.
• Under the direction of immediate supervisor develop, review, write and follow processes.
• Performs office support duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications and various office supplies; maintaining office area by updating signs and ensuring adequate supply of any relevant literature; and process returned mail for bad addresses.
• Gather information from students in order to understand and evaluate individual circumstances; interpret relevant policies, procedures and guidelines to determine the appropriate referral for further assistance as necessary.
• Provide information to students regarding the availability of classes; enrollment and class status; participation; waitlist; and location of classes. Notify students of registration dates, withdrawal deadlines and drop/billing dates.
• Provide back-up for the Admissions office—campus tours; input student admissions and placement testing information into the colleges student information system; support recruitment efforts by maintaining recruitment materials, information packets and other recruitment and advising mailings; data entry of interest cards and application forms.
• Abide by federal, state, local and institutional policies. Perform all functions within compliance of the above restrictions as well as within FERPA (Family Educational Rights and Privacy Act) compliance.
• Maintain up-to-date knowledge of programs, college policies, and procedures.

TERMS OF EMPLOYMENT

This is a full-time, Classified, non-exempt position.

BENEFITS

Benefits include medical insurance for employee and eligible dependents, life insurance, Oregon retirement plan, paid holidays, vacation earned at a rate of 6.67 hours per month (80 hours per year, with increases every 5 years up to 160 hours earned per year), and sick leave earned at a rate of 8 hours per month.

APPLICATION PROCEDURE

A complete application file consists of the following:

• A letter of interest stating how you are qualified to perform the duties of the position
• A resume
• College transcripts, if any (copies are acceptable at this time)
• A TVCC application for employment. A pdf fillable application may be downloaded at www.tvcc.cc/hr/jobs.cfm
• If applicable, a completed DD Form 214 in order to establish veteran preference per OAR 839-006-0445 and OAR 839-006-0450(3)

APPLICATION SUBMISSION: All application materials should be submitted or mailed to: HR@tvcc; or Human Resources, Treasure Valley Community College, 650 College Boulevard, Ontario, OR 97914.

Job Type: Full-time
Pay: $17.27 per hour
Expected hours: 40 per week
Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person