Job Details

Enrollment Systems Administrator

Closing Date:

Job Duties:

JOB SUMMARY: The Enrollment Systems Administrator provides strategic, analytical and technical leadership for the University’s enrollment technology ecosystem. This role manages the configuration, maintenance, and optimization of CRM platforms and related systems supporting recruitment, admissions, enrollment, and student success. Responsibilities include data analysis, workflow design, reporting, user support, system training, and cross-departmental process improvement. The position ensures reliable system performance, accurate and accessible data, and effective utilization of technology solutions to drive enrollment growth and operational efficiency.

ESSENTIAL FUNCTIONS:

Data Analytics & Reporting

• Compile and document data for applicant and enrollment reporting, trends analysis, and yield-strategy guidance.
• Analyze state, regional, and national demographic data to inform strategic enrollment planning.
• Develop dashboards and analytics for registration, admissions pipeline, and executive reporting.
• Perform routine data audits, validation, and data cleansing across CRM and enrollment systems.

Training, Documentation & Support

• Serve as primary trainer for CRM end users, conducting onboarding, workshops, and documentation development.
• Provide documentation and training on consistent use of CRM and reporting tools to Admissions, Financial Aid, and other departments.
• Maintain shared governance knowledge to ensure coverage during staff absences.

Process Improvement & Cross-Functional Collaboration

• Map, analyze, and refine enrollment workflows to enhance efficiency and user experience.
• Lead or co-lead efforts to optimize CRM utilization across recruitment, admissions, and retention functions.
• Participate in cross-departmental meetings to gather feedback and identify system enhancement opportunities.
• Evaluate and recommend system and process modifications to improve performance and data integrity.

Operational & Enrollment Support

• Support essential Admissions functions during peak periods, including application processing and communications.
• Maintain open communication with internal and external stakeholders and promote collaborative working relationships.

Required Qualifications:

QUALIFICATIONS REQUIRED:

• Bachelor’s Degree in Information Technology, Computer Science, or related field required.
• Minimum two years of technical or systems support experience.
• Experience in data analysis, system administration, reporting, and CRM management, preferably in higher education settings.
• Broad knowledge and understanding of higher education Admission, Financial Aid, and Enrollment processes and best practices.
• Experience with system analysis, data analytics, reporting, and data visualization.
• Demonstrated ability to manage new software systems and apply troubleshooting and analytical skills.
• Requires Valid Driver’s License.

OTHER QUALIFICATIONS:

• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality of student and institutional data.
• Ability to work independently and with minimal supervision.
• Excellent interpersonal communication and customer service skills.
• Ability to work with minimal supervision.
• Professional demeanor and ability to multitask in a dynamic environment.

Qualifications Preferred:

• Master’s degree
• Experience with CRM platforms such as Salesforce, Slate, or TargetX, and student information systems like Banner.
• Experience with ARGOS or similar reporting tool, preferred. Experience with SPSS or similar statistical software preferred.
• Knowledge of workflow tools, data integrations, and SSO technologies.

WORKING CONDITIONS:

• Must be able to remain in a stationary position such as sitting and/or standing for up to 75% of the time.
• Frequently uses hands/fingers to operate a computer and other office productivity machinery

Salary Schedule:

Salary Band: P470 To view salary schedules visit: https://www.athens.edu/human-resources/salary-schedule-tables/ Salary will be Commensurate with experience and qualifications.

Special Instructions to Applicants

Unofficial transcripts should be from the college or university which verifies qualifications for the position.

Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)

Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.

To be considered for this position please visit our web site and apply on line at the following link: https://jobs.athens.edu/postings/search

About Athens State University

Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Presently, over 3,100 students have selected Athens State because of its neighborly environment where 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 80% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was featured in the 2015 Best Value Online College Rankings by OnlineU.org for four online programs including computer science, accounting, education and human resources. The University offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 350 full and part-time employees with approximately 90 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. Seventy-five percent of the full-time faculty members hold a terminal degree. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.

Athens, Alabama is located in north Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society’s “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.