Enrollment Systems and Operations Specialist

The Enrollment Systems & Operations Specialist is a systems-focused member of CNCC’s Enrollment Services team, responsible for designing, implementing, and optimizing student facing communications and work flows related to admissions and enrollment. This position is responsible for managing and optimizing CNCC’s enrollment systems and processes to ensure efficiency and accuracy. This role will support the Student Services Department by maintaining student information systems (SIS), troubleshooting technical issues, and implementing process improvements. The Enrollment & Operations Specialist will be asked to collaborate with multiple departments to enhance work flows, ensure overall compliance, and deliver exceptional service to students and staff. This role serves as a power user/primary administrator of CNCC’s CRM platforms (Recruit, Navigate, Banner), manages the prospective student funnel, and ensures the integrity and effectiveness of all outreach and engagement efforts. While primarily focused on systems and strategy, this position also serves as a backup for recruitment activities and front desk operations as needed.

Education and Training:

Bachelor’s degree or equivalent experience in higher education, CRM systems, or administrative support (A combination of an Associates degree and work experience will be considered in lieu). Software & Technology Demonstrated proficiency in CRM platforms such as Banner, Navigate, and Recruit, Strong analytical, organizational, and communication skills. Ability to manage multiple systems and projects in a fast-paced, student-centered environment.