"Enrolment and Accounts Officer"

PRIMARY DETAIL

Exciting opportunity to provide administrative support contributing to the effective delivery of high-quality early learning centres and programs on a vibrant university campus, conveniently located close to public transport.

• Salary Package: $77,235 p.a. (pro rata for part-time appointment) plus superannuation
• Employment Type: 3x continuing, part time position (30 hrs per week, Monday to Friday)
• Excellent conditions including free gym, additional leave plus other benefits
• Not for profit organisation

THE ROLE

We are excited to introduce the role of Enrolment and Accounts Officer at three of our Early Learning Centres and programs at Macquarie University. These are continuing, part-time positions (30 hours per week, Monday to Friday).

Each Officer will be based at one of our Early Learning Centres - Banksia Cottage, Gumnut Cottage or Waratah Cottage and will work collaboratively with the Centre Manager and the Early Learning Administration and Management team. Please note, this role does not involve working directly with children. All centres are conveniently located on campus and within walking distance.

Reporting to the Centre Manager, you will provide high-quality administrative support to ensure smooth and efficient enrolment processes and accurate accounts management for families attending our centres. You will maintain compliance with regulatory and organisational requirements while delivering exceptional customer service.

To succeed in this role, you will:

• Have proven experience providing administrative support in an early learning environment or a similar setting,
• Be highly organised with exceptional attention to detail and strong records management skills,
• Demonstrate strong time management skills and clear, professional written and verbal communication,
• Be proactive, adaptable, and able to work both independently and collaboratively,
• Build positive, professional relationships with families, colleagues, and other stakeholders,

In return you will enjoy competitive pay plus a range of salary packaging options and other benefits including:

• Above award pay
• Professional development opportunities
• Paid staff meetings
• Free access - Macquarie University Sport & Aquatic Centre
• Additional concessional leave days
• Access to our staff wellbeing program, staff support services, & employee flu shot program
• Discounted corporate health insurance
• Reward app to earn extra bonus points to use at the Campus Life outlets

KEY RESPONSIBILITIES

• Perform key tasks including maintaining family accounts, processing enrolments, managing the waitlist and proactively supporting occupancy growth
• Act as the first point of contact for enrolment and account related enquiries, providing accurate information and timely communication, and resolving or escalating issues as appropriate
• Deliver a range of administrative and support services to ensure the smooth and efficient operation of the centre
• Perform general administrative duties such as records management, filing, managing email inboxes, website management, ordering stock and supplies, preparing, updating, and distributing documents
• Build and maintain strong, professional relationships with key stakeholders, including families, third-party providers, and the Early Learning Team
• Ensure compliance with National Quality Framework, Government funding (such as Child Care Subsidy, Inclusion Support and Start Strong Funding and Campus Life policies and procedure
• Actively support and contribute to all diversity, equity, and inclusion initiatives

SKILLS & EXPERIENCE

• Tertiary qualifications or equivalent experience in administration (or a related field)
• Demonstrated experience providing administrative and support services in a diverse working environment (experience in centre-based long day care or Outside School Hours Care is highly desirable)
• Ability to prioritise tasks, exercise initiative, organise resources and meet deadlines
• High level computer literacy, including Office 365 and experience using (or willingness to learn) registered childcare management software (e.g. Xplor)
• Clear, professional written and verbal communication skills

VALUES

You share our organisational values of Courage, Agility, Rigour, Empowerment and Support (CARES) and commit to these being visible in your actions and words.

OTHER SPECIFIC REQUIREMENTS

• Working with Children Check (or ability to obtain prior to commencement). Applicants who currently hold a clearance are encouraged to include their WWCC clearance number in their application.
• Criminal History Check (to be undertaken as part of the requirement to commence in the role)
• Applicants must be legally entitled to work in Australia

ABOUT US

U@MQ Ltd is a controlled entity of Macquarie University known as Campus Life.

We are a vibrant, driven, and collaborative organisation that plays a pivotal role in both the student and staff experience with a remit to “bring life to our campus” and contribute positively to our local communities.  We have a vision to be custodians of creating a sense of belonging at Macquarie University and are committed to the safety, well-being and empowerment of all children and young people engaging in our programs and to protect them from foreseeable harm.

We believe in a diverse, robust, and supportive work environment.  We know our capacity to drive progressive change and offer excellent programs and services is increased when our team has a diversity of backgrounds and experience. We are committed to our people; we embrace diversity and welcome our people just as they are. At Campus Life you will benefit from being part of a dynamic and committed team.

HOW TO APPLY

If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.

To apply, please submit your resume and a cover letter that tells us how you meet the Key Responsibilities and the Skills & Experience listed above.

For a copy of the position description or general enquiries please email Andrea Takoushis at andrea.takoushis@mq.edu.au.

If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.

Submission of Applications Open Until: Monday 26 January 2026 at 11:59 p.m. (AEDT)

*** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date.***

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

26/01/2026 11:59 PM