"Equipment Systems Specialist - Career"

Job Description

CLASSIFICATION TITLE: Equipment Systems Specialist - Career

UNION CODE: R09

WORK SCHEDULE: The position will be evening hours (M-Th 1-10pm, F 9-6pm).

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2026. Any continuation beyond June 30, 2026 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: $5,200 - $6,100. However, offer amount will be commensurate with candidate's experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: $3,996 - $7,956

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT: For priority consideration, applications must be received by August 26, 2025; however, the position will remain open until filled.

POSITION PURPOSE: Information Technology Services (ITS) is CSU Bakersfield's central IT organization, providing computing, infrastructure, telecommunications, and support for the teaching, learning, research, business, and outreach activities of the University. The Academic Technology department within ITS provides general guidance and operational oversight of academic and student instructional support services for the campus.

Under the general supervision of the Director of Academic Technology Services and ITS Grants, the Equipment Systems Specialist (ESS) supports campus-wide instructional and event technology needs. This includes designing and maintaining classroom media systems, providing on-site technical support, assisting with video conferencing, and guiding student assistants. The ESS ensures timely resolution of support tickets and collaborates with Academic Technology and Support Services to uphold hardware standards and implement new technologies. Additionally, the ESS administers specialized systems such as Extron GVE, coordinates and supports campus events through AV setup and live troubleshooting and develops documentation for training and equipment use. The role also includes contributing to IT project planning, vendor coordination, and equipment inventory management.

DUTIES & RESPONSIBILITIES:

Classroom Support

1. Collaborate with faculty and instructional staff to determine technology needs and design specifications for media and instructional equipment to support various pedagogical methods.
2. Perform scheduled maintenance and prompt troubleshooting of classroom AV and computer systems to minimize downtime and ensure consistent operation.
3. Provide on-site technical support and consultation to presenters using classrooms and instructional spaces for teaching and video conferencing, including real-time issue resolution, equipment troubleshooting, and onboarding or training to ensure effective use of technology.
4. Troubleshoot hardware and software issues related to presentation systems, ensuring that instructors and staff can present content effectively with minimal downtime.
5. Evaluate, recommend, and coordinate installation of upgraded AV or computer hardware/software based on instructional requirements and lifecycle management standards.
6. Create and provide quick-reference documentation and guidance for Student Assistants to start up and support video conferencing.
7. Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the service.
8. Maintain awareness of current standards in instructional technologies and classroom computing. Conduct product research and recommend specifications based on campus needs.
9. Research, evaluate, recommend, and perform upgrades to AV systems and supporting hardware based on technology trends, classroom needs, and lifecycle status.
10. Collaborate with the Academic Technology and Support Services teams to ensure campus-wide AV and instructional support standards are met.

Campus Event ITS Support

1. Coordinate and communicate with IT staff, campus departments, and event organizers to determine technology needs, space requirements, and timelines for Bakersfield campus and Antelope Valley events.
2. Design and recommend configuration of event layouts for optimal engagement, including the placement of audiovisual (AV) equipment to ensure accessibility, visibility, and sound quality.
3. Provide technical support as requested for campus events by setting up equipment (e.g., podiums, projectors, and sound equipment) using knowledge of events equipment system features, maintenance procedures, and general operation.
4. Setup cameras, audio/video cabling, speakers, mixers, video recording, multiple portable screens, laptops, wired microphones, wireless microphones, lapel mics, etc. ensuring reliable performance and compliance with safety standards.
5. Record live events using video and audio recording equipment when requested. Manage post-event file storage and access as needed.
6. Troubleshoot and resolve AV and technical issues in real time during events, such as audio feedback or video feed interruptions, with minimal disruption to participants.
7. Provide live event control (e.g., presentation control, switching content sources, managing audio levels) in support of presenters, including hybrid/remote attendees.
8. Perform routine and ad hoc repairs on AV equipment, coordinating with vendors or IT staff for complex issues beyond scope.
9. Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the event.
10. Develop events department technical documentation including AV setup schematics, standardized setup guides, training documentation, etc.
11. Draft user documentation, event equipment guides, and training outlines (i.e. KB articles) for internal IT staff and student assistants.

Administer Specialized Systems

1. Maintain specialized campus systems such as Extron GlobalViewer Enterprise (GVE) or equivalent, ensuring optimal functionality and timely updates.
2. Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the task.
3. Diagnose, troubleshoot, and resolve system support issues ensuring minimal impact on classroom or instructional space usage.

Project Work

1. Serve as a technical advisor on various IT projects, contributing to needs assessments, designs, and planning activities. Ensure IT project timelines are met.
2. Support the deployment of new systems or upgrades, including installation, configuration, and testing of instructional technology.
3. Maintain accurate records of equipment used in projects, including asset tagging and update of inventory management systems.
4. Act as liaison with third-party vendors for technical support, warranty service, and implementation coordination.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE: Associate of arts degree in electronics, telecommunications, or industrial technology and two (2) years of recent progressively responsible technical experience. Equivalent education, training, and/or directly related experience may be considered.

LICENSES: Possession of a valid driver's license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA's): [List of SKA's as in text].

PREFERRED QUALIFICATIONS:

[List as in text].

PHYSICAL DEMANDS: MEDIUM WORK - up to 40% of the activities involve sitting, standing, squatting, kneeling or walking; lifting heavy weight objects limited to 50 pounds; may involve pushing and pulling objects within the weight limits.

ENVIRONMENTAL FACTORS: Drives motorized equipment

SPECIAL CONDITIONS: [As in text].