Collaborates with Systems Analysts and other IT resources to coordinate testing of system updates, integrations, and module-specific configurations.Tracks and documents ERP-related tasks, timelines, and changes to ensure transparency and accountability.- Vendor and Stakeholder Engagement
- Serves as the primary liaison to ERP-related vendors for issue resolution, roadmap planning, and identifying/proposing feature updates.
- Coordinates vendor-led meetings, product demonstrations, and implementation of new features or modules.
- Facilitates communication between vendors, IT, and college departments to ensure shared understanding of ERP priorities.
- Release and Configuration Management
- Leads the planning, testing, and implementation of ERP releases and configuration changes.
- Maintains a release calendar and coordinates testing efforts with Systems Analysts and departmental stakeholders.
- Ensures that changes are documented and communicated clearly to affected users.
- Training and User Support
- Coordinates the development and dissemination of ERP training materials in collaboration with Systems Analysts and department SMEs.
- Directs users to appropriate support resources and assists with onboarding inexperienced users to ERP related modules as needed.
- Promotes consistent and effective use of ERP tools across departments.
- Process Improvement and Change Management
- Partners with departments to identify opportunities for process improvement using existing ERP functionality.
- Assists in aligning business processes with ERP capabilities.
- Supports change management efforts by facilitating communication, training, and adoption strategies.
- Data Integrity and Reporting Support
- Promotes consistent data entry and usage practices across ERP modules.
- Assists with audits, data validation, and reporting needs.
- Collaborates with IT and Institutional Effectiveness to support data governance initiatives.
- Performs other duties as assigned.
POSITION-SPECIFIC EXPECTATIONS:- While this position is entirely remote, the ERP Analyst is expected to participate in our annual commencement, bi-annual convocation and attend additional in-person meetings as necessary, as determined by their supervisor or dictated by the requirements of their job duties.
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.COMPETENCIES:DESCRIPTIONPROFICIENCYTechnology Proficiency
Demonstration of a strong understanding and mastery of relevant technologies, tools, and systems is required for job performance. Stay abreast of industry best practices and emerging technologies.
Intermediate
Leadership Skills
Supports functional teams, leads cross-departmental ERP efforts, and helps coordinate user adoption and business process alignment.
Intermediate
Diversity & Multi-Culturalism
Values diverse perspectives and collaborates effectively across departments and demographics. Supports inclusive communication and decision-making.
Advanced
Problem-Solving Ability
Identifies ERP-related workflow issues and collaborates with analysts, vendors, and users to find practical solutions. Focus is on operational/process problems, not deep technical issues.
Intermediate
Communication Skills
Clearly communicates ERP updates, system issues, and process changes to both technical and non-technical audiences. Facilitates training and user understanding.
Advanced
Flexibility & Adaptability
Adapts to changes in ERP capabilities, institutional priorities, and user needs. Stays composed during system updates, go-lives, and shifting expectations.
Advanced
Process Improvement
Reviews and refines ERP-driven NPC-specific processes. Partners with departments to improve service delivery, efficiency, and data accuracy.
Advanced
Collaboration
Builds strong working relationships with stakeholders, department Subject Matter Experts (SMEs), IT staff, and vendors to ensure ERP success.
Advanced
Physical
Ability to perform the following physical requirements of the position with or without a reasonable accommodation: critical sensory requirements include general vision (corrected to 20/20), hear, or listen in the normal range
(corrected) and speak and give directions clearly.
Basic
Conflict Management
Navigates disagreements or competing priorities related to ERP usage or process changes with professionalism and diplomacy.
Intermediate
Minimum Qualifications- Associate degree in Business, Information Technology, or a related field and two (2) years of related experience; or High school diploma or equivalent and four (4) years of progressively responsible ERP systems, analytical, or related technical experience; or an equivalent combination of education, training, certifications, and progressively responsible experience that demonstrates the required knowledge, skills, and abilities to successfully perform the duties of the position.
- Experience with business process documentation, system coordination, or end-user support across multiple departments.
- Experience with or a strong working knowledge of:
- ERP platforms.
- LMS tools.
- Business process documentation and cross-functional collaboration.
- User support, vendor coordination, and ERP-related issue tracking.
- Valid Driver's license.
Supplemental InformationPREFERRED QUALIFICATIONS:- Bachelor's degree in Business, Information Technology, or related field.
- Experience working directly with ERP products, preferably Ellucian Anthology Student, Finance, HCM, and Analytics and/or Encoura Reach and Succeed,.
- Experience coordinating cross-departmental ERP implementation or optimization efforts.
- Experience working directly with LMS tools, preferably Blackboard.
- Familiarity with Microsoft Dynamics 365.
- Certifications related to ERP systems, business analysis, or enterprise platforms (e.g., Microsoft Certified: Dynamics 365 Fundamentals or Power Platform App Maker).
- Higher educationexperience.
WORK ENVIRONMENT: Travel may be required to provide support to end users.
SECURITY AND TRUST REQUIREMENTS: Must not have felony convictions or misdemeanor convictions related to fraud, trust, financial, or information crimes.
TRAINING AND DEVELOPMENT: At Northland Pioneer College, we believe that investing in our employees' training and development is essential for building a talented and engaged workforce. We are committed to providing the resources, support, and opportunities necessary for our employees to thrive and succeed in their careers.
FEEDBACK MECHANISM: At Northland Pioneer College, we value feedback from our employees as an essential tool for continuous improvement and growth. Your input is vital in helping us understand your needs, identify areas for enhancement, and shape the future direction of our organization. We are committed to fostering a culture of openness, trust, and continuous improvement, and your feedback plays a crucial role in achieving this.
WORK SCHEDULE: Typical working hours are from 8:00 am - 5:00 pm, but assignment and project needs may necessitate temporarily adjusted or extended hours.
