"eSpelman Enrollment Advisor"

eSpelman Enrollment Advisor

Company:

Spelman College

Job Location:

Category:

Admissions and Enrollment

Type:

Full-Time

Position Title

eSpelman Enrollment Advisor

Position Summary

The eSpelman Enrollment Advisor is responsible for assisting prospective eSpelman Learners in the enrollment process for eSpelman Certificate Programs. Their primary role is to guide and support potential eSpelman Learners through the application and enrollment stages, providing information, answering questions, and helping them make informed decisions about their certificate program options. The eSpelman Enrollment Advisor will work closely with operations team, cross-functional units and play a crucial role in helping eSpelman achieve our enrollment goals, support learners, and identify process improvements.

Essential Duties and Responsibilities

• Student Consultation: Communicate with prospective eSpelman Learners via phone, email, or in person meetings to provide information about educational programs, admission requirements, and the enrollment process.
• Guidance and Support: Offer personalized guidance to potential eSpelman Learners, addressing their questions, concerns, and helping them make informed decisions about their educational goals.
• Application Assistance: Assist eSpelman Learners in completing their applications accurately and efficiently, ensuring all necessary documents (if any) are submitted within specified deadlines.
• Program Information: Provide detailed information about available programs, curriculum, and other relevant program details to help eSpelman Learners choose the right fit.
• Admissions Requirements: Clarify admission criteria, prerequisites, and any additional requirements for specific programs or courses.
• Follow-Up Communication: Maintain regular contact with prospective eSpelman Learners throughout the application process, addressing any additional documentation needed and updating them on their application status.
• CRM Usage: Record and track all interactions with eSpelman Learners in a customer relationship management (CRM) system, maintaining accurate and up-to-date records.
• Event Participation: Attend recruitment events, college fairs, and information sessions to promote the institution's programs and engage with prospective eSpelman Learners.
• Customer Service: Provide exceptional customer service to ensure a positive experience for potential eSpelman Learners throughout the enrollment process.

Required Qualifications

• Bachelor's degree required.
• This position requires excellent interpersonal, customer service, and organizational skills. The incumbent must possess the ability to prioritize effectively, maintain confidentiality, handle matters with tact and diplomacy, interact in a diverse community, manage details, multi-task, and adapt to changing situations. Must be creative with limited resources and adapt as the office grows.
• Demonstrates a proactive commitment to staying current on program offerings, industry trends, and enrollment management best practices.
• Good oral and written communication skills are important, as this position will regularly interact with and communicate ideas with other members of the division and the Spelman community at large in the execution of responsibilities.
• Must be detail oriented.
• The selected candidate should have a thorough working knowledge of administrative software packages and an ability to analyze system processes and workflows and demonstrate analytical skills with the ability to gather and compile data and prepare reports. Incumbent must have computer skills in all Microsoft Office Suite (Word, Excel, and PowerPoint). Knowledge of the BANNER ERP system a plus.

Preferred Qualifications

One or more years of customer service experience preferred, or an equivalent combination of education and relevant experience.

Certifications, Licenses, Restrictions

None

Physical Demands

While performing the duties of this job, the employee is regularly required to: sit, walk, use hands to handle and operate office equipment including the computer, reach with hands and arms, talk and hear. The employee is occasionally required to: stand, and stoop or kneel or crouch and lift and/or move up to 15 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Full Time/Part Time: Full-time

Work Location/Schedule

This position is eligible for a hybrid work arrangement.

Posting Number: SC0878P

Open Until Filled: No