Knowledge, skills and abilities

• Considerable knowledge of effective customer service and problem resolution techniques.
• Exceptional computer and technical skills, including Banner, Insight, Microsoft Office Professional Suite, including PowerPoint, Excel, Publisher, and Outlook.
• Strong oral and written communication skills.
• Effective time management and organizational skills with the ability to maintain a high quality of work against pressing deadlines and to produce accurate, detail-focused, professional output.
• Demonstrated skill in document development and proofreading.
• Demonstrated ability in high-stakes meeting preparation (briefing memos, agendas, meeting materials)
• Demonstrated ability to handle confidential communications, and stakeholder diplomacy.
• Demonstrated ability to manage events with extensive attention to detail.
• Demonstrated ability to work independently with minimal direct supervision.
• Demonstrated ability to work on a variety of projects or tasks simultaneously.

Level and type of experience

• Considerable experience in an administrative support role for an executive-level position.
• Considerable experience in program/event support, and office management.
• Considerable experience handling advanced calendar architecture and prioritization management.