Job Purpose
EPS is seeking an Executive Director, Medical Education Student Services, to lead the strategic direction, operational excellence, and continuous improvement of student-facing services across EPS. This leader will prioritize the integration of emerging technologies, including artificial intelligence, to enhance student services delivery, proactively identify learner needs, and improve operational efficiency. The Executive Director will ensure that all services are deeply student-centered, accessible, and responsive across the learner lifecycle. Working in close dyad partnership with decanal faculty leadership, this role will translate academic priorities into high-impact operational strategies. A strong on-campus presence is essential to foster community, visibility, and direct engagement with learners and faculty. Reporting to the Assistant Dean for Educational Programs and Services, this leader oversees a team of approximately 30 staff organized across multiple service functions and stewards a multi-source operating portfolio of approximately $30M.
Core Duties
- Direct staff and provide leadership to achieve goals and vision of the organization. Responsible for hiring and retaining staff, career coaching, personal development for direct reports and accountable for the performance of employees.
- Independently initiate and create strategic plans for organization or program(s) managed. Make recommendations that may impact the unit's academic and research capabilities. Identify and resolve strategic issues of substantial significance that affect the overall functioning beyond the immediate unit, consult and advise senior leadership. Oversee allocation of all resources.
- Manage the direction of internal academic and administrative policy development for programs and administrative operations.
- Oversee and/or manage the finances across all sources for the annual budget cycle, including developing, monitoring, analyzing forecasting and reporting to ensure the financial success of the organization.
- Manage and coordinate grants and contracts for the department. Ensure compliance with institutional and external requirements.
- Advise senior management on programmatic and policy development. May provide input to university leadership on institutional academic and administrative policies and guidelines.
- Lead the strategic adoption and responsible use of artificial intelligence and advanced technologies to enhance student services, streamline operations, and improve the learner experience.
- Champion a student-centered service model that prioritizes accessibility, responsiveness, and proactive support across all stages of the medical education continuum.
- Partner in a dyad model with decanal faculty leadership to operationalize academic mission–aligned initiatives, ensuring seamless alignment between educational vision and service delivery.
- Maintain a visible and engaged on-campus presence to strengthen relationships with students, faculty, and staff, and to ensure services are informed by real-time community needs.
- Use data, predictive analytics, and continuous feedback loops to anticipate student needs, identify risks, and drive continuous improvement in service delivery.
Education & Experience
- Bachelor’s degree and seven years of relevant experience in administrative and financial management, or combination of education and relevant experience.
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