Job Description
Guest Services & Operations
- Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out.
- Respond to guest inquiries, feedback, and complaints promptly and professionally.
- Perform cashiering duties, including billing, postings, refunds, and payment reconciliation.
- Operate mobile, kiosk, and digital guest communication systems independently.
- Provide concierge assistance, such as transport arrangements, luggage handling, and local information.
- Keep the lobby and front desk areas presentable and guest-ready at all times.
Team Support & Development
- Work closely with Senior Executives and team members to ensure smooth shift operations.
- Contribute to daily briefings by sharing feedback and observations.
- Support the training of new hires by demonstrating service standards and front office procedures.
Administrative & Financial Duties
- Prepare and submit accurate end-of-shift reports.
- Maintain guest folios, ensuring posting accuracy and cash balancing.
- Keep records up to date and safeguard the confidentiality of guest data.
- Assist with inventory control of front office supplies.
Collaboration & Communication
- Coordinate with Housekeeping, Engineering, and Security to resolve guest requests in a timely manner.
- Ensure clear and complete handovers between shifts.
- Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.
Safety & Crisis Management
- Follow emergency procedures and assist in carrying them out when required.
- Report safety, maintenance, or security concerns immediately.
- Support guest and staff safety by adhering to hotel protocols.
Qualifications
Education and Experience
- Diploma in Hospitality, Tourism, or a related field.
- Prior experience in customer service or front office operations is preferred.
- Familiarity with front office systems such as StarRez is an advantage.
- Willing to work shifts, including weekends and public holidays.
Skills and Abilities
- Strong interpersonal and communication skills, with a guest-first approach to service and problem-solving.
- Basic computer proficiency and strong attention to detail.
- Accurate in cashiering and administrative tasks.
- Able to multitask and remain composed and professional under pressure.
- Team player with a positive attitude and a proactive approach.
Key Competencies
- Service orientation and commitment to guest satisfaction.
- Teamwork and accountability.
- Adaptability in a dynamic pre-opening environment.
- Reliability and consistency in daily operations.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department: Campus Life
Employee Referral Eligible: Yes
Job requisition ID: 31776