Full-time, Continuing Appointment (Part-time appointments available at 0.8 FTE)
Reference number: 201402502
About the position
As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.
- Support student success through fair and effective processes
- Experience a dynamic role encompassing a wide range of tasks
- Fantastic benefits package and great Gold Coast location
Executive Officer, Complaints & Inquiries
Office of the Registrar
Join Australia’s top university for teaching* and enjoy staff benefits including:
- Free staff car parking
- 36.75 hour standard work week
- Access to flexible work/work from home arrangements#
- Up to 18/26 weeks of parental leave#
- Salary packaging options for FBT and Non-FBT items#
- 17.5% of base salary leave loading
- Staff wellbeing program
- Free & Confidential Employee Assistance Program available for all staff
- Study assistance for staff and dependents#
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool#
Join Bond University's Student Success and Wellbeing portfolio as an Executive Officer, Complaints and Inquiries and play a vital role in supporting a fair, responsive, and student-focused university environment. Working within the Complaints and Student Conduct team, you will contribute to the assessment, coordination, investigation, and resolution of student complaints and misconduct matters, ensuring processes are managed professionally, sensitively, and in accordance with University policies and regulatory requirements.
This is a highly engaging role combining case management, investigation support, stakeholder engagement, and executive administration. You will gather and assess information, prepare professional correspondence and case documentation, maintain accurate records, liaise with students and staff, and support matters from initial assessment through to resolution. You'll work closely with the Manager, Complaints and Student Conduct Investigations while contributing to projects, continuous improvement initiatives, and the ongoing development of best-practice complaint and student conduct processes.
Ideal for a professional who enjoys solving complex problems and making a meaningful impact, this role offers the opportunity to work across a broad range of sensitive and important matters that support student success, wellbeing, and accountability across the University.
About the person
You are a highly organised and compassionate professional with exceptional judgement, communication skills, and attention to detail. You are comfortable managing sensitive and complex matters, maintaining confidentiality, and engaging with a diverse range of stakeholders in a fair, respectful, and professional manner.
To succeed in this role, you will bring:
- Relevant tertiary qualifications and demonstrated administrative, case management, or investigations experience.
- Strong organisational skills and the ability to manage multiple matters while meeting deadlines.
- Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically.
- Experience gathering, assessing, and documenting information with a high degree of accuracy and objectivity.
- The ability to maintain impartiality, exercise sound judgement, and uphold privacy and confidentiality obligations.
- Confidence using case management systems, databases, and Microsoft Office applications.
- A collaborative approach and commitment to delivering exceptional service outcomes.
Experience within complaints handling, investigations, misconduct matters, higher education, or a regulatory environment will be highly regarded. An understanding of procedural fairness and the ability to interpret and apply policies and procedures will also support your success in this role.
Salary details
The salary for the position commences at $99,108.89 per annum, plus 12% superannuation.
Additional information
Position-related enquiries can be directed to Emma Fergus, Manager, Complaints and Student Conduct Investigations on 07 5595 5043 or efergus@bond.edu.au
Application and submission details
For further details regarding this appointment, please reference the Position Description and Selection Criteria.
Click Apply Now and Create New Account to get started. You can:
- Upload your Resume – your account will be created automatically, or
- Manually enter your details to set up your account.
Please ensure your application includes:
- A current resume
- A cover letter addressing the Selection Criteria outlined in the Position Description above
For current Bond University staff, apply directly via People Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.
If you require any assistance with your application submission, please visit Applying for jobs at Bond.
Applications close: 11:59pm Sunday 25th October 2026
Pre-employment checks: Appointment is subject to satisfactory pre-employment checks (including working rights verification, reference checks and a certified copy of your highest qualification). In line with the National Higher Education Code to Prevent and Respond to Gender-based Violence 2025, preferred candidates must complete a Gender-Based Violence (GBV) Declaration, and any offer of employment will be conditional upon the University’s review of the declaration. For more information, please visit our website via this link: Applying for Jobs at Bond
Conditions of employment are offered under a Bond Workplace Agreement (BWA).
Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.
Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at any time during the recruitment process.
For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia
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*Australian Financial Review’s Best Universities Ranking 2024