"Facilities Assistant"

Posted: 17-Dec-25

Location: New York, New York

Type: Full-time

Categories: Staff/Administrative

Internal Number: 554466

• Job Type: Support Staff - Union
• Bargaining Unit: Local 2110
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $56,000- $71,600

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Facilities Assistant supports day-to-day building operations, event/room setups, and basic workplace services while providing light tech support for conference rooms, printers, and end users. This role is hands-on, customer-facing, and ideal for a service-oriented problem solver

Responsibilities

Facilities & Operations

• Perform daily walkthroughs, address work orders, minor repairs, and housekeeping follow-ups.
• Set up/break down rooms for classes, meetings, and events (furniture, signage, A/V checks).
• Coordinate vendors (cleaning, HVAC, locksmith, movers) and escort as needed.
• Manage inventory of supplies; receive deliveries; handle interaction moves.
• Support safety & compliance (egress clearances, eyewash checks, AED inspections); report hazards.
• Assist with key/card access requests and badge audits.

Tech Support

• Provide first-line support for conference room A/V (displays, projectors, microphones, Zoom/Teams).
• Triage printer/MFP issues (paper jams, toner, basic maintenance) and place service calls.
• Help with new-hire setups (docking stations, monitors, keyboards) and basic connectivity checks (Wi-Fi, Ethernet).
• Log and route tickets in the service desk; track assets (loaner laptops, peripherals).

Administration & Customer Service

• Monitor shared inbox/phone; acknowledge requests and set expectations.
• Update checklists, logs, floor plans, and asset records.
• Support emergency drills and incident response as directed.

Other Duties

• Provides additional on-site support as required.

Minimum Qualifications

• 1–2 years in facilities, operations, or customer support (campus or office environment preferred).
• Comfort with hand tools and basic repairs; ability to lift/move up to 50 lbs and stand/walk for extended periods.
• Basic A/V and IT troubleshooting skills (Zoom/Teams rooms, displays, printers, Windows/macOS basics).
• Strong communication, reliability, and service mindset; can prioritize in a fast-moving environment.

Preferred Qualifications

• Experience with work-order systems (e.g., ServiceNow) and room-scheduling tools (e.g., Outlook, Robin).
• Familiarity with building systems (HVAC, fire/life safety) and EH&S/OSHA basics.
• Valid driver’s license for local errands/vendor runs.

Other Requirements

• Standard weekday schedule with occasional early mornings, evenings, or weekends for events.
• Rotating on-call for urgent facilities issues.
• Mostly on-site; frequent walking, bending, lifting, and ladder use with proper safety practices.