Facilities Customer Service Center Coordinator III

Position Purpose

The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The FSCC III acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and non-emergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system (CMMS), all tasks with the department, and the ability to help train new team members.

Required Qualifications - Education and Yrs Exp

High School plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Minimum two years of experience in an office environment.
• Strong proficiency in computerized maintenance management systems (CMMS) with the ability to train others after learning Planon.
• Previous proven excellent customer service experience in a facilities environment.
• Comfortable working with Microsoft Office (Outlook, Word, and Excel) and Google Workspace (Drive, Sheets, Docs).
• Ability to handle emergency situations and react in a calm professional manner.
• Ability to work in a team atmosphere.
• Excellent problem solving skills, with a goal of customer satisfaction.
• Able to perform daily tasks with minimal supervision.

Preferred Qualifications

• Ability to prioritize work for self, while helping others.
• Understanding of facilities processes and the type of work performed.
• Excellent communication and interpersonal skills with the ability to interact with diverse College constituencies.
• Attentive to detail and interested in providing accurate, clear, and concise results.
• Demonstrates a high level of concentration while working in a fast-paced, continually changing organization. Comfortable with frequent interruptions to daily work.

Schedule

Monday-Friday, 7.30am-4.00pm; Saturday/Sunday Required to work flexible hours during periods of critical operations on campus