"Facilities Superintendent"

Facilities Superintendent

Posted: 06-Dec-25

Location: New Haven, Connecticut

Categories: Staff/Administrative

Internal Number: 130992WD

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range
$68,000.00 - $120,500.00

Overview

This position will consist of evening/night hours.

The Facilities Superintendent provides direct supervision and coordination of Facilities in assigned areas for custodial services, overseeing physical plant and grounds activities to support the maintenance of university buildings. The Facilities Superintendent directs and inspires custodial teams providing cleaning and maintenance services, and coordinates these services with internal and external customers and service providers. Initiates and cultivates customer relations. Interacts with students, university staff, and outside guests and assists with custodial requests. Develops procedures and processes to continually improve service and quality with regular customer contact to identify needs. The Facilities Superintendent plans, organizes, and follows up on all work unit repairs, renovations, and trade projects.

Facilities Superintendents are integral to the Facilities teams that deliver construction and renovation projects in their respective areas.  As individuals who are keenly aware and responsible for all Facilities activities, they work closely with Project Managers as members of the Project Team.  They serve as the main point of communication between building users and the project team to discuss facilities schedules, occupant issues, and to raise any potential problems on the project. The Facilities Superintendent participates in turning over the completed project to Facilities Operations and assists in verifying that the punch list has been completed.

Required Skills and Abilities

1. Proven ability to manage and coordinate activities of staff engaged in planning and scheduling of custodial, maintenance, and repair work. Experience with performance feedback to direct customer-focused teams providing cleaning and maintenance services.
2. Well-developed critical thinking skills and the ability to utilize sound independent judgement to resolve issues and rapidly respond to emergent situations. Provide excellent customer service and build relationships between departments.
3. Strong communication, written and organizational skills, including the ability to interact effectively, positively, and respectfully with a diverse population. The ability to craft clear, concise information for customers.
4. Proven ability to maintain, manage, and prepare scheduling, word processing, and spreadsheet documents and reports.
5. Ability to work irregular hours (as the job mandates), including response to emergencies, and for special events such as move-in, move-out, commissioning, start-ups, commencement, reunions, etc.

Preferred Skills and Abilities

1. Building management experience.
2. Experience supervising unionized employees and custodial staff.
3. Experience with systems such as Microsoft Office, Zoom, Assetworks, Workday, SAP, or PeopleSoft applications.
4. Experience in an academic, research, or medical facilities setting and/or hospitality setting with an emphasis in custodial services and building operations.
5. Knowledge of facilities management, including exposure to custodial green cleaning practices, building systems, HVAC, plumbing, and/or electrical.
6. Certification as Certified Facilities Manager (CFM).

Principal Responsibilities

1. Supervises the day-to-day custodial and/or maintenance operations of a unit, department, or school building within the University.
2. Participates in the development and implementation of policies and procedures for building maintenance and develops preventative maintenance schedules.
3. Conducts building inspections and coordinates repairs and maintenance to facility and physical plant.
4. Determines staff assignments, tool and equipment requirements, and procedures for projects and work requests.
5. Plans, estimates, coordinates, and follows-up on repairs, renovations, and trade projects.
6. Coordinates activities for service response with various trades; ensures timely delivery and completion of service work in assigned buildings and surrounding areas.
7. Develops detailed work plans and establishes daily assignment priorities and time schedules for staff.
8. Responsible for ensuring up to date maintenance programs and operating procedures are in place to meet all customer needs and regulatory requirements (e.g. building codes, OSHA etc).
9. Interacts with internal contacts to arrange for custodial or physical plan services and to discuss maintenance and renovation projects.
10. Interacts with outside contacts to discuss maintenance, renovation and construction plans to arrange for repairs or to obtain price quote information.
11. Manages a staff of non-exempt employees.
12. May perform other duties as assigned.

Required Education and Experience
Bachelor’s Degree in a related field. Five years of related work experience or an equivalent combination of education and experience.

Job Posting Date
12/08/2025

Job Category
Manager

Location
300 Cedar Street, New Haven, Connecticut